Head of Lettings Support Centre - South

Job Title: Head of Lettings Support Centre - South

Location: Pride Park

Brand: LRG

Salary: Competitive Salary Package

About Us: 

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities 

The Head of Centre is a senior leadership role responsible for directing the operations, risk management, and administrative performance of the Lettings Support Centre. You will lead the team executing the core lettings pipeline, establish robust compliance frameworks across platforms like Reapit and Goodlord, and take ultimate accountability for regional landlord onboarding, AML, compliance, and licensing protocols. Including covering all audits and ensuring accuracy levels are maintained.

Key Responsibilities: 

• Oversight:

  • Lead and manage the tenancy onboarding team and move management team for the South division.

• Risk& compliance:

  • Serve as the final escalation point and auditor for any audits completed on the team relating to compliance matters.

• Process & Platform Optimization:

  • Drive absolute data accuracy and fee reconciliation alongside all compliance matters ensuring deadlines for move in’s are completed monthly.

• Contract & Fee Integrity:

  • Authorise complex Terms of Business (TOB) / Letting Agreements (LA) and establish protocols to prevent risk and non compliance.

• Statutory Compliance & Licensing:

  • Oversee operations and implement processes into all teams to ensure we meet all requirements.

  • Work with internal teams to ensure we are using and driving the best products.

• Performance Reporting:

  • Deliver regular operational KPIs to the operations directors regarding compliance turnaround times, pipeline bottlenecks, and team resource allocation.

  • Including but not limited to reviewing processes frequently to ensure optimisation.

What are we looking for: 

• Proven Leadership:

  • Significant experience managing administrative, lettings, or operational teams within the property sector.

• Advanced Compliance Expertise:

  • Knowledge of UK lettings legislation, AML regulations, and all matters relating to safety documents.

• System:

  • Super-user capabilities in software, including all third-party applications.

• Other:

  • Strong attention to detail.

  • Understand and remain close to the processes on the team.

  • Make suggestions for improvements.

  • Work with other HOC’s to ensure consistency across regions.

  • Build working relationships with the network.

  • Present regular updates and progress to the business.

  • Attend annual conferences.

  • Motivate and push the team to achieve targets and exceed expectations.

What we can offer you: 

• Proven track record for career growth and advancement within the company 

• Market leading training and ongoing professional development  

• Supportive and collaborative team environment 

Benefits: 

• Competitive base salary and Commission structure 

• Quarterly and yearly awards

• Salary sacrifice pension scheme  

• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year 

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. 

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.