Head of Membership Engagement

Head of Membership Engagement
Trade Association
Southwark, Central London - Hybrid Working with Travel around England and Wales

Basic Salary Up to £50,000, dependant on experience plus excellent benefits 26 days annual leave, company pension & life insurance and flexible working.

Full Time Permanent Role

Our client a leading Trade Association based in Southwark, Central London is seeking Head of Membership Engagement to join their team.

If you ae Head of Membership with proven engagement of members experience working for a similar organisation such as Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, Public Sector we would love to hear from you.

The Role of Head of Membership Engagement

Working under the direction of the Executive Director, the postholder will be responsible primarily for developing and delivering membership engagement, recruitment and retention strategy so that the organisation continues to:

Deliver excellent support to members

Ensure retention of current members

Increase recruitment of new members

Duties and responsibilities

Review current approach to membership engagement, recruitment and retention and devise a strategy to formalise and strengthen our activities in these areas

Build and sustain strong working relationships with members at a senior level

Identify prospective companies who could become members

Build and implement a membership growth strategy, targeting prospective members across the UK, delivering targeted annual growth in all segments

Instigate contact and build effective relationships with existing and prospective members at CEO/exec level

Communicate the benefits of membership to both existing and potential members

Respond to queries about member benefits from potential new members

Where appropriate, devise and implement new processes and systems with the aim of making the member experience more effective and efficient

Be the voice of the member throughout by creating meaningful feedback loops and building cross functional relationships with other members of the team

Design and implement an annual Membership Survey to track success in supporting our members and identify areas for improvement

Manage the process of new membership applications and renewals and work with the Finance Director to agree membership rates for new members and get Invitations to Pay issued

Manage the administration and logistical elements of member attended meetings, including taking accurate minutes and ensuring actions are allocated to appropriate colleagues

Identify opportunities to promote activities and work on behalf of members through channels such as the website, members communications and member resources

Person specification - Knowledge and experience

Significant experience of growing membership and leading membership services from a similar organisation such as Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, Public Sector
Experience of developing and improving administrative processes
Demonstrable competency in strategic planning and business development
Excellent interpersonal, influencing and communication skills at CEO/exec level in members
Commercial awareness
Experience of managing and developing CRM databases
Strong IT skills

The role will work closely with the executive team but will require good networking and team-working skills across the whole organisation. Whilst the role is predominantly based in London it will require attendance at events, member meetings and members offices across England and Wales.

To apply to this role please send your CV

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.