Head of Membership Experience

Work for a charity as a Head of Membership Experience (permanent, £55,000 - £65,000 per annum, London & hybrid, 5 days per week)

Membership experience is at the heart of everything they do, and this role is central to transforming that experience into one that consistently delights our core audiences at every stage of their journey. From first engagement through to long-term loyalty and sense of belonging, they're working towards an organisation where every member feels like they belong, and every experience is delightful and joint up. That ambition requires someone who can not only set a bold vision, but also deliver against it with clarity, pace and consistency.

The Head of Membership Experience will lead on service and experience design for the Member, from first engagement to long-term retention. That means embedding human-centred design practices into every step of the lifecycle.

What we look for

• A strong CV and/or portfolio with clear, engaging examples of user journey or experience comms.
• Evidence of influencing senior stakeholders and working with matrixed teams.
• Experience designing strategies that improved satisfaction, sentiment, or engagement.

What we offer

• Permanent.
• £55,000 - £65,000 per annum.
• Central London.
• Hybrid.
• 37.5 hours per week.