Head of Operations

A unique opportunity, this position calls for a detail-oriented Head of Operations who is confident in all areas of operations and has a strong understanding of training, development, and customer service.

What’s in it for you?

• Work Hours: Monday to Friday, 9am to 5pm
• Salary guide: £45,000 - £50,000
• Career progression into a senior leadership position
• Hybrid working, 2 days required in the office
• 25 days holiday, increasing with length of service
• Holiday buy-back scheme
• Access to an EAP
• Salary sacrifice pension scheme
• Retail and gym discounts
• Health Cash Plan

Head Of Operations Responsibilities:

• Encourage a culture of learning and high performance by promoting the importance of training and overseeing the management of the administration team
• Work in collaboration with the training administration team to ensure all training KPIs and SLAs are met
• Collate training-related data to gather insights on training performance, occupancy rates and profitability
• Review training resources, ensuring resources are up-to-date, in line with regulations and comply with accredited training providers
• Partner with the Operations Director, play an important role in leading transformation projects that touch all departments, ensuring that change is managed across the board and has buy-in from teams
• Take ownership for setting up and building an efficient customer service team
• Develop effective customer service strategies and establish service level agreements for the customer service team to adhere to
• Oversee the newly established customer service team, monitoring performance, identifying areas for improvement, and ensuring high-quality customer service is delivered

Head Of Operations Skills and Experience:

• A confident and capable Head of Operations/Operations Manager who enjoys a varied role, where no two days are the same
• Demonstrates unrivalled leadership and management skills, confident in motivating and managing a team
• Possesses excellent project management skills, understands the methodology behind projects and is capable of planning and overseeing projects from conception through to completion
• A project management qualification, such as PRINCE2 would be a distinct advantage
• Detail-oriented, able to monitor and analyse data to inform future decisions
• Superb organisation and time management skills, able to prioritise, delegate and meet deadlines
• Strong IT skills with particular knowledge of Microsoft Dynamics
• Skilled communicator, able to confidently liaise at all levels and build trust