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Head of Operations

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Job Description - Head of Operations

A unique opportunity, this position calls for a detail-oriented Head of Operations who is confident in all areas of operations and has a strong understanding of training, development, and customer service.

What’s in it for you?

  • Work Hours: Monday to Friday, 9am to 5pm
  • Salary guide: £45,000 - £50,000
  • Career progression into a senior leadership position
  • Hybrid working, 2 days required in the office
  • 25 days holiday, increasing with length of service
  • Holiday buy-back scheme
  • Access to an EAP
  • Salary sacrifice pension scheme
  • Retail and gym discounts
  • Health Cash Plan

Head Of Operations Responsibilities:

  • Encourage a culture of learning and high performance by promoting the importance of training and overseeing the management of the administration team
  • Work in collaboration with the training administration team to ensure all training KPIs and SLAs are met
  • Collate training-related data to gather insights on training performance, occupancy rates and profitability
  • Review training resources, ensuring resources are up-to-date, in line with regulations and comply with accredited training providers
  • Partner with the Operations Director, play an important role in leading transformation projects that touch all departments, ensuring that change is managed across the board and has buy-in from teams
  • Take ownership for setting up and building an efficient customer service team
  • Develop effective customer service strategies and establish service level agreements for the customer service team to adhere to
  • Oversee the newly established customer service team, monitoring performance, identifying areas for improvement, and ensuring high-quality customer service is delivered

Head Of Operations Skills and Experience:

  • A confident and capable Head of Operations/Operations Manager who enjoys a varied role, where no two days are the same
  • Demonstrates unrivalled leadership and management skills, confident in motivating and managing a team
  • Possesses excellent project management skills, understands the methodology behind projects and is capable of planning and overseeing projects from conception through to completion
  • A project management qualification, such as PRINCE2 would be a distinct advantage
  • Detail-oriented, able to monitor and analyse data to inform future decisions
  • Superb organisation and time management skills, able to prioritise, delegate and meet deadlines
  • Strong IT skills with particular knowledge of Microsoft Dynamics
  • Skilled communicator, able to confidently liaise at all levels and build trust
Original job Head of Operations posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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