Head of Operations

Location: North Wales (Hybrid - 1 day remote per week)
Salary: Competitive + Benefits
Company: Leading Regional Logistics & Transportation Business

Our client is a well established, privately owned logistics and transport business with over 90 years of heritage and a strong regional presence. Operating from a modern, purpose built facility in the Northwest, the company is known for its operational reliability, customer focused service, and commitment to excellence.

Now entering an exciting phase of strategic development, the business is undergoing a leadership transformation and investing in its people, systems, and long term sustainability. This is a values led organisation that prioritises quality over scale and offers a rare opportunity to make a lasting impact.

We are seeking a dynamic Head of Operations to lead all operational functions across warehousing, distribution, fleet, and compliance. Reporting to the Directors, you will manage a team of 77 and play a key role in embedding operational efficiencies, developing leadership capability, and supporting strategic growth.

• Lead and develop a team across warehousing, distribution, fleet, and night operations
• Drive operational excellence through robust KPIs and continuous improvement
• Champion Health & Safety and ensure full compliance across all operations
• Build a high performing, motivated team culture
• Embed best practices across all operational processes
• Collaborate with the senior leadership team to align operations with strategic goals
• Support the integration of Power BI dashboards and data led decision making
• Conduct a full operational team review and restructure where necessary

We’re looking for an experienced operational leader who brings:

• Proven success in leading multi functional teams in logistics, warehousing, or manufacturing
• A track record of building high performing teams and driving performance through KPIs
• Strong mentoring and coaching skills with a naturally engaging leadership style
• Confidence in leading through change and challenging the status quo
• Proficiency in using data and dashboards (e.g. Power BI) to inform decisions
• Commercial awareness and the ability to align operations with business goals
• A commitment to compliance, safety, and operational excellence
• The ability to engage both long-tenured and newly hired staff

• A rare opportunity to shape the future of a respected regional business
• Direct impact on culture, performance, and strategic direction
• Supportive and collaborative senior leadership team
• Purpose, autonomy, and long term growth potential