Head of Operations

We're hiring for a dynamic Head of Operations to lead and evolve this telecom service teams.

This role is ideal for someone with strong telecoms experience and a passion for continuous improvement and operational excellence.

You'll oversee daily team operations, manage escalations, and drive both system and process enhancements to improve efficiency. A big part of this role involves project delivery - from internal change initiatives to onboarding new customer bases through acquisitions.

We're looking for a hands-on strategic thinker who can balance workforce planning with growth, optimise third-party supplier processes (particularly in ordering and automation), and champion high performance across teams. You'll also play a key role in building supplier relationships to stay ahead of industry changes.

The role requires someone confident in developing and implementing business processes, with a strong understanding of ISO 9001 and ISO 27001 standards. Reporting to senior stakeholders and contributing to wider business projects is also a key part of the remit.

Ideal Candidate Snapshot:

• Telecoms background is essential.
• Proven track record in operational leadership and continuous improvement.
• Strong communicator and decision-maker, with a process-driven mindset.
• Experienced in managing change and cross-functional projects.

This is a great opportunity for someone ready to take ownership, make impactful decisions, and drive operational performance in a growing business.

ACS are recruiting for a Head of Operations. If you feel that you have the skills and experience required in this advertisement to be a Head of Operationssubmit your CV including an outline of your experience as a Head of Operations. It is always a good idea to include a covering letter outlining your experience as a Head of Operations with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Operationsrole you desire.