Head of Operations

A successful and well-established family run supplier of educational supplies and hygiene products to schools across the South East, is seeking a dynamic and commercially minded Head of Operations. With its Head Office in Colchester and Distribution Centre in Chelmsford and offering a competitive salary of up to £70,000, plus participation in the company bonus scheme, this senior strategic position presents an exciting opportunity for a proven leader with experience in managing fast-paced, high-volume logistics, warehousing, and transport operations.

In addition to overseeing logistics and warehousing, the role also carries responsibility for company facilities, compliance, and H&S management across all operational sites. A Transport Manager qualification would be an advantage.

---

The Role
As Head of Operations, you will take overall responsibility for the strategic planning and day-to-day operational performance of the in-house Chelmsford warehouse, transport fleet, and third-party logistics providers. You will report directly to the business owners and help shape the long-term operational strategy by implementing scalable systems, driving continuous improvement, and ensuring high standards of customer service and operational excellence across all operational functions.

Key Responsibilities:
- Lead the end-to-end logistics, warehousing, and transport strategy, ensuring alignment with broader business goals
- Oversee operations at the Chelmsford warehouse, Colchester HQ and other operational sites as required.
- Oversee transport fleet, including driver supervision, vehicle compliance, cost control, and route optimisation
- Maintain compliance standards across fleet, warehouse, and regulatory areas, including H&S, ISO, and annual audits
- Manage facilities operations, ensuring all sites are safe, functional, and fit for purpose
- Identify and deliver operational improvements through data-driven insights and system development
- Lead and develop cross-functional teams to deliver high performance and a culture of ownership and accountability
-Monitor KPIs and metrics, ensuring service levels are met while driving productivity and cost-effectiveness

---

The Candidate
A strategic, hands-on operator who combines strong commercial acumen with deep operational experience across logistics, warehousing, and fleet management. You will have experience managing multi-site operations, distribution, or supply chain environments, and will bring a proactive approach to continuous improvement and leadership.

- Proven leadership and stakeholder management experience at all levels
- A sound understanding of fleet operations, compliance, and transport planning
- An understanding of fundamental profit and loss
- Experience managing facilities, audits, and company-wide health & safety procedures
- A structured, analytical mindset with strong command of KPIs and performance data
- A mix of strategic thinking and operational involvement as needed
- Excellent planning, communication, and organisational skills
- A Transport Manager CPC qualification (desirable but not essential)

---

The Company
With more than 50 years of experience, this respected family-run business has earned a strong reputation for supplying high-quality educational products to schools and colleges throughout the South East. Built on service, trust, and family values, the business continues to grow and modernise while offering a stable and rewarding environment for ambitious professionals looking to make a lasting contribution.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.