Head of Operations

FRS are recruiting a Head of Operations for a reputable, growing & vibrant business based in Leicestershire.

Suitable candidates will be results-driven operations professional with expertise in supplier management, process improvement and cross-functional collaboration. Skilled at ensuring SLA compliance, optimising workflows, reducing costs and enhancing customer satisfaction. Candidates should also have strong leadership capabilities with a focus on team development & audit compliance.

This role will work closely with the following departments & previous experience of doing so would be advantageous - Finance, Sales & Marketing.

A package of £50-70k is attached, 33 days holiday (inc on bank hols) plus a company car.

Duties Will Include

• Build and maintain supplier relationships, ensure SLA performance, resolve issues quickly and identify opportunities for service and workflow improvements.
• Onboard new suppliers and support rollout of new technology or processes.
• Review and update customer rules, implement changes effectively and train teams to ensure compliance.
• Identify and resolve root causes of process failures, working across departments to prevent recurrence.
• Develop team capabilities, provide coaching based on audit findings and ensure efficiency and customer focus.
• Manage vehicle lifecycle activities including movements, maintenance, repairs, MOT, LOLER, recalls, rentals and accident management.
• Support account management by acting as an escalation point for customer issues, providing solutions and reducing costs.
• Lead the data and reporting team, prioritise workload, and ensure accuracy of information.
• Work with finance to authorise invoices, resolve queries and recover supplier credits.
• Perform audits, address compliance gaps, manage customer-specific regulatory requirements and investigate complaints.
• Support vehicle deliveries, returns and key-to-key processes in collaboration with the sales support team.
• Manage facilities requirements including cleaning, building repairs, safety checks and car park operations.
• Lead and support ad-hoc projects including customer onboarding, exits, vehicle disposal and cost recharge reviews.

Interviews are taking place ASAP - 1st stage via Teams & the 2nd stage in person with the SLT.