Head Of Operations - Hospitality

Job Description

We are seeking a dynamic and hardworking rock star of an

Head of Operations

to join our vibrant team. This role is integral to our continued success and growth, overseeing operations across multiple sites. The ideal candidate will have a passion for food, an "anything is possible" attitude, and a proven track record in leading teams and driving high-volume sales. If you are a solution-focused, customer-obsessed professional with excellent communication skills and a bias for action, we want to hear from you!
Key Responsibilities:
Oversee daily operations across multiple catering sites, ensuring efficiency and excellence.
Lead, motivate, and develop a high-performing team, fostering a fun and positive work environment.
Drive high-volume sales while maintaining top-tier customer service standards.
Implement and manage processes to improve operational efficiency and customer satisfaction.
Develop and execute strategies to engage customers and enhance their experience.
Ensure all sites comply with health, safety, and food quality standards.
Monitor financial performance, including budgeting, forecasting, and reporting.
Identify and implement innovative solutions to operational challenges.
Collaborate with marketing and sales teams to promote our brand and services.
Maintain a strong presence on-site to support and guide staff, ensuring seamless operations.

Company Description

Title: Head of Operations - Hospitality
Location: London
Salary: £60k
Benefits:
33 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave.
24 weeks' enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave.
Free meals on shift.
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance.
Discounts available from HAPI app, from high street shops to holidays & cinema.
Wellbeing hub.
Access to employee assistance programme.
Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for a entrepreneurial

Head of Operations

who strives to exceed expectations at every turn.
BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Qualifications

Qualifications:
Proven experience in an operations management role within the catering or hospitality industry.
Multi-site management experience is essential.
Strong leadership skills with the ability to inspire and manage a diverse team.
Exceptional communication and interpersonal skills.
Demonstrated ability to drive high-volume sales and customer engagement.
Passion for food and a deep understanding of the catering industry.
Excellent customer service skills with a focus on customer satisfaction.
Solution-oriented mindset with a proactive approach to problem-solving.
Ability to work in a fast-paced environment and manage multiple priorities.
Financial acumen, including experience with budgeting and financial reporting.
Flexibility to travel between sites and work various hours as needed.
Personal Attributes:
Fun and approachable personality.
Customer-obsessed with a commitment to exceeding customer expectations.
Hardworking with a Inclusive and collaborative work ethic.
Personable and able to build strong relationships with both customers and team members.
Innovative thinker with a "can-do" attitude.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member

to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.