Head of Performance

Head of Performance

Salary: £79,996. rising to £86,885

Location: Hybrid working (Main offices - Cardiff & Swansea)

Digital Health and Care Wales (DHCW) was established in April 2021 and provides word leading digital services, empowering people to live healthier lives and is transforming health and care for everyone in Wales. DHCW is a multi-award-winning organisation, and was voted the UK's Best Place to Work in IT.

DHCW offers extensive training opportunities, enabling everyone to develop their career at their own pace. They are committed to recognising and celebrating staff as the most valuable part of the organisation and are committed to building and developing teams that are diverse and inclusive. So, no matter your age, gender, disability status, sexual orientation, religion, or ethnicity - the Digital Health and Care Wales will treat you with respect.

Yolk Recruitment is working in partnership with DHCW to find them the best talent in the UK! We are currently working with them to recruit a Head of Performance.

The Role

As the Head of Performance, you will be the strategic lead for the performance management framework, driving high standards and embedding best practices across NHS Wales. You will play a critical role in translating data into actionable insight to support executive decision-making and improve service outcomes.

What You'll Be Doing

• Lead the organisation's performance management strategy in alignment with strategic objectives, lead and embed digital performance management best practices.
• Guiding and leading a team of 4, influencing and working across the organisation and other directorates to ensure information gathered is of high quality.
• Deliver statutory reporting and performance insights for decision making.
• Champion a culture of data-driven improvement across teams and stakeholders.
• Manage a high-performing team and foster a wider community of practice.
• Deliver statutory performance reporting requirements and quality assurance frameworks. Attending monthly basis performance reports and meeting with the Welsh Government and IQPD.
• Develop toolkits and processes for enterprise performance management (EPM), KPIs and OKRs and quality assurance.
• Identify and resolve complex performance challenges through robust analysis and stakeholder engagement.
• Communicate performance insights clearly across all levels, internally and externally, addressing complex performance issues.

Essential Experience & Skills:

• Proven experience in leading data or performance analytics teams and shaping strategic direction.
• Expertise in designing and applying performance frameworks including KPIs, OKRs, and quality assurance.
• Strong communicator, capable of translating complex data into accessible, actionable insights.
• Skilled in using performance software tools and managing budgets effectively.
• Experienced in project planning, resource management, and stakeholder engagement.
• Confident in facilitating meetings, negotiations, and technical debates across multidisciplinary teams

Reward

Aside from exposure to some of the biggest health tech projects in the UK and working for the UK's best place to work in IT, the successful applicant for this Head of Performance role will be rewarded with the following:

• Salary of £ £79,996 rising to £86,885
• 28 days annual leave + public holidays
• Great work life balance with flexible working and hybrid working (min 1 day a week onsite)
• Professional development & career opportunities
• NHS pension (c 20% employer)
• Employee Assistance Programme and confidential counselling service
• Cycle to work scheme.

Yolk Recruitment is the exclusive recruitment partner to DHCW and therefore all applications will be managed by the team at Yolk following DHCW's own fair and transparent recruitment process.