Head of PMO - Managed Services. Microsoft IT MSP. Hybrid

We’re on the hunt for a strategic and proactive self-starter to take charge of our project strategy.

We are entering one of our most exciting phases as the demand for our Professional Services continues to increase and we are now looking for a Project Management Expert to support and lead our project function.

Could that be you?

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The Role at a Glance:

Head of PMO
Central London Based 3 Days Per Week / Hybrid
Up to £90,000 plus performance bonus c £99,000 OTE
Comprehensive Benefits Package
Type: Full Time – Permanent

Services: Cloud solutions, hybrid working, modern workplace, cyber security, networking, and governance and compliance.

About Us:

We’re a highly-respected & nimble, London-based IT Managed Services Provider (MSP) with deep expertise in Microsoft technologies. We specialise in delivering exceptional customer experience and mission critical expertise to customers around the world..

Entering an ambitious growth phase, the demands on our Professional Services function have increased and we are now seeking an experienced Head of PMO, to lead and provide strategic direction to our project delivery function.

Where your expertise will add value:

Reporting to the C-suite team, you will bring the expertise of shaping and running a successful project function and your scope will span across all elements; from post-sales to delivery and transition into operations. This will include:

• Building strong client relationships and managing stakeholder expectations
• Leading project delivery using structured methodologies
• Coordinating and optimising resource allocation
• Monitoring and evaluating project performance
• Designing and improving operational processes
• Developing and executing effective communication plans
• Managing project risks and ensuring compliance
• Overseeing commercial aspects of project delivery

Your skills and experience you will bring:

• Proven background in B2B environments, ideally within IT Managed Services
• Recognised Project Management qualification (e.g. PRINCE2 Practitioner, PMP, CAPM)
• Strong working knowledge of PRINCE2 and Agile governance frameworks
• Extensive experience in delivering technical projects, within the Microsoft Cloud ecosystem
• Track record of evolving, restructuring, and maturing PMO functions
• Demonstrable success in leading and developing high-performing teams
• Solid understanding of financial governance across multiple projects, including budget management, invoicing, scope changes, and forecasting
• Skilled in producing weekly highlight reports and maintaining accurate project tracking
• Exceptional customer-facing skills, with the ability to lead client negotiations throughout the project lifecycle
• Experienced in managing project change and securing client approval effectively
• Proven ability to coordinate and manage resources across multiple concurrent projects
• Competent in managing conflict, resolving issues, and reforecasting across delivery streams
• Fluent in spoken and written English

About You:

• Professional and confident, able to engage and influence stakeholders at C-level
• Inspiring and visible leader with a strong presence and excellent public speaking skills
• Commercially minded, focused on delivering projects to time, budget, and quality
• Clear and engaging communicator who builds trust with clients and colleagues alike
• Strategic thinker with a proactive approach to planning and risk management
• Energetic, solutions-focused mindset with a strong sense of urgency
• High level of personal integrity and commitment to ethical standards
• Resilient, with the ability to learn from setbacks and maintain momentum

Why You’ll Love It Here:

This company is all about “team collaboration.” We believe success is built on collaboration and a strong, inclusive culture. You’ll play a pivotal role in shaping that culture whilst driving the business forwards.

Ready to make a real impact? Let’s chat!

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.