Head of Practice, CRO

What's the role 

As an expert in Conversion Rate Optimisation (CRO), you will build and lead a cost-effective delivery team for our clients. You’ll lead the continuous development of the CRO team by growing skills and knowledge internally. You’ll champion the adoption of technology to support highly efficient processes that deliver consistently brilliant work for our clients.

So, tell me about the company

Brainlabs is culture-first. You’ve probably heard other companies describe themselves as people, clients, or profit first – but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.

To learn more about what it’s like to be a Brainlabber, check out our culture code.

What you do

• You’ll deliver the CRO practice profitability through efficient processes, automation and technology adoption. 


• You will lead the team and effectively resource the CRO practice, setting work priorities and delivery.


• Act as senior point of escalation for clients in CRO working collaboratively with the Client Success team to ensure work in delivered to standard and on time.


• You will lead the career development, retention and engagement of the CRO team. 


• You’ll develop and deliver training,  building learning and knowledge certifications across the practice and Brainlabs

Who you are

• Strong CRO delivery knowledge and c8 years of experience 


• Highly commercial with demonstrable experience in managing a successful, efficient and profitable delivery team


• Demonstrable success in optimising CRO delivery through automation, processes and technology 


• A natural problem solver who enjoys providing solutions for clients


• A confident, dynamic, engaging and authentic communicator


• Passionate about leading teams and growing the careers and knowledge of those around you


• Experience of building, collating and delivering training and certification/accreditions

How you succeed

• You will live our culture code every day! 


• You will hit contribution margin targets through effective budget management 


• You’ll hit internal targets/metrics around resource utilisation 


• You will hit our quality assurance metrics across the practice


• Hit our technology adoption target


• Team engagement, retention and career growth metrics will be met


• Client satisfaction targets being met (internal & external)


• Learning certifications created and met across the practice

What's in it for you

• 27 days annual leave plus extra days for charity, caregivers, sickness and life events


• Gym/wellbeing membership subsidy


• Tech Scheme


• Adaptive/hybrid working


• Flexible core hours


• Free catering on site offering breakfast & lunch


• Free hot beverages


• Horizons 30 - work from another country for up to 30 days!


• Office dogs, Mario Kart, Funlabs socials


• Enhanced maternity & paternity leave


• Private medical insurance


• On site library

What happens next

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. 

Thank you for your interest in Brainlabs! We look forward to getting to know you!