Head of Print Delivery

As Head of Print Delivery for the Waitrose account at ITG, you will play a critical role in overseeing and governing the ways of working within the print workstream, driving operational transformation, efficiency, RFT improvement and continuous optimisation.

You will be responsible for setting strategic direction, implementing best practices, and ensuring seamless coordination across various teams to consistently enhance the quality and effectiveness of print delivery processes. Your leadership will be pivotal in fostering a culture of continuous improvement and innovation, enabling the team to not only meet but exceed client expectations in a dynamic and fast-paced environment.

This position involves working closely with POS Leads, project managers and production managers, as well as the operations director and client to ensure that all print content is delivered on time, within budget, and meets the highest standards of quality. You will act as the key liaison, facilitating clear and proactive communication among stakeholders to anticipate and resolve challenges promptly. By leveraging your strong organisational skills and in-depth understanding of print production workflows, you will drive project success from conception through to final delivery, ensuring alignment with both internal goals and client objectives.

Key Responsibilities:

• Manages POS Leads and Artworking Production Manager, taking ownership of POS workstream
• Ensures briefs are project managed effectively and delivered to quality and on time
• Governs, manages and oversees delivery across POS workstream
• Works closely with client on planning and forecasting upcoming projects
• Responsible operational reporting and data capture within workstream
• Full top-level oversight of all briefs within area; oversees briefs within respective teams
• Oversees print management within POS team, acts as senior support
• Manages escalations and top-level project comms with client
• Works with Ops Director and SLT at ITG to improve process and efficiencies
• Continually seeking process improvements; drives operational efficiencies
• Supports team in managing day to day — all briefs delivered on time and on budget
• Supports POS Lead to manage recruitment, holiday/sickness cover
• Responsible for any required recruitment within the team

• 5+ years Production Agency Experience 
• Strong understanding of POS Production and Print Management 
• A friendly, positive team player
• Solution driven
• Strong interpersonal/communication skills
• Pro-active
• Strong client facing and presentation skills
• Inspiring people management skills
• Committed to high-quality output and service, with an eye for detail
• Strong organizational skills, with the ability to multi task 
• Able to handle challenging situations and act appropriately

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

#LI-DG1