Head of Product

Lilli is a technology-enabled care (TEC) company revolutionising independent living by empowering individuals to live securely and autonomously, regardless of age, ability, or medical condition. Using unobtrusive technology, Lilli provides real-time data and actionable insights to caregivers, ensuring that those in care receive timely and personalised attention. By addressing resource challenges in the health and social care sectors, Lilli contributes innovative solutions to improve the lives of vulnerable individuals. As a rapidly growing health tech company, Lilli fosters a culture of innovation and is actively seeking forward-thinking professionals to join its dynamic teams across development, sales, and marketing.

Role Description

As Head of Product at Lilli, you will be responsible for defining and driving the product strategy across a complex, multi-segment platform.

You will operate at the centre of three competing forces:

• the needs of public sector customers (local authorities)
• the expectations of private providers and families
• the realities of what can be built well and reliably

Your role is not just to “gather requirements”, but to make clear product bets. You will decide where we go deep, where we stay simple, and where we say no. You will work closely with Engineering, Business Improvement, Commercial and Customer Success to:

• shape a coherent product strategy across all segments
• turn ambiguous problems into well-defined product directions
• ensure what we build is both valuable and usable in real-world care settings

This is a hands-on leadership role. You will need to move between strategy and detail, from defining long-term direction to reviewing the shape of a single feature. Success in this role is not measured by output, but by clarity of direction, quality of decisions, and the impact our products have on people’s lives.

What makes this role challenging

• You will rarely have perfect data. You will need to make decisions with partial information.
• Different customer segments will pull the product in different directions.
• The cost of getting things wrong is high. This is not a purely digital product.
• You will need to balance speed with trust and reliability.
• You will be expected to challenge stakeholders, not just align with them.

Responsibilities

• Develop a strong understanding of the competitive landscape, customer needs, policy environment and market structure across our segments, and translate this into clear commentary, product implications and recommendations for the leadership team.
• Set product direction across public, private and consumer segments
• Make clear product bets and prioritisation trade-offs
• Lead and develop the product function
• Work closely with Engineering, Data Science and commercial teams to turn ambiguity into shipped product
• Build strong product discovery, decision-making and feedback loops
• Represent the product vision internally and externally

• You have led product in a complex B2B or B2B2C environment
• You are comfortable making bets with imperfect information
• You can operate across strategy, discovery and delivery
• You are highly analytical and can distil the data into an insightful story
• You understand health and social care technology, its users, and the challenges of the sector
• You work well with engineers and data scientists, and understand how good products get built
• You care about real-world outcomes, not just shipping features