Head of Product Back Office Operations

About the Role

We’re looking for a Head of Product – Back Office Operations to lead the design and delivery of our back-office automation strategy.

This role is pivotal in shaping a cost-efficient, compliant, and scalable operational foundation for our growth. You’ll be responsible for reducing manual work, embedding compliance by design, and building systems that enable operational excellence.

Working at the intersection of Product, Operations, and Technology, you’ll translate complex business requirements into a cohesive automation roadmap that strengthens every part of the firm’s operational backbone. You’ll also lead the cross-functional Ops Automation Guild, driving collaboration and alignment across the organisation.

What You’ll Do

• • Own and deliver the end-to-end back-office automation strategy, focusing on scalability, compliance, and operational efficiency.
  • Translate business requirements into a clear automation roadmap and measurable delivery milestones.
  • Lead delivery of automation initiatives across core operational areas (e.g. CASS reconciliations, journals, workflow automation, CRM migrations).
  • Embed compliance by design and ensure auditability and traceability are built into automated processes.
  • Drive measurable reductions in manual work and operational errors through smart process redesign and data-led prioritisation.
  • Build and lead a cross-functional Ops Automation Guild to foster collaboration and continuous improvement across teams.

What We’re Looking For

• • Proven experience within product ownership or operational automation, ideally within financial services or investment operations.
  • Deep understanding of back-office and middle-office processes in retail investment products or asset servicing.
  • Strong delivery track record — able to define, own, and execute automation roadmaps end-to-end.
  • Expertise in embedding compliance by design and integrating audit controls into product workflows.
  • Skilled in data-driven decision-making, process mapping, and optimisation for scale.
  • Confident influencing across teams and senior stakeholders, aligning Product, Operations, Compliance, and Tech.

Nice to Have

• • Background in leading or contributing to automation guilds or design councils.
  • Experience managing migrations from legacy systems (e.g. Django, CRM) to scalable automated frameworks.

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.

You’ll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms.

What We Offer

Impact from day one

You’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.

Room to grow

As we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long-term direction.

Transparent and open culture

We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.

Supportive, high-calibre team

Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.

Remote first and flexible

Work in the way that best suits you. We focus on results, not rigid hours, and trust you to manage your time effectively.