Head of Product Experience

We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile.

Our customers manage complex, high-stakes financial workflows — and great Product Experience is how we turn that complexity into confidence. This is a permanent function leadership role focused on making complex AP workflows feel simple, intuitive, and fast. You’ll operate at the intersection of strategy and execution — setting direction while working closely with the Head of Design, Product Managers, and Solution Leads to bring it to life.

Why This Role Exists

• Strong design foundation in place, but no single owner of the overall PX strategy

• Navigation, information architecture, and cross-product consistency need a dedicated leader to build on what the design team has established

• Mobile improvements planned for H2 2026 — Product Experience vision must be coherent across web and mobile

• Design team has built a strong component library and design system — this role adds the strategic layer on top

What You’ll Do

1. Define Product Experience Vision and Strategy

• Own the Product Experience vision across ApprovalMax — web and mobile

• Establish PX principles and design standards for all product teams

• Create a phased roadmap for platform redesign aligned with product and engineering priorities

2. Lead the Product Experience Update Programme

• Assess current UX and identify key friction points and inconsistencies

• Drive redesign from discovery to delivery in partnership with product teams

• Ensure alignment with the design system and evolve it where needed

• Plan pragmatic, low-risk rollout of major PX improvements

3. Product Experience Quality Gate

• Ensure all product teams align with Product Experience standards and principles

• Make key PX decisions and provide guidance and coaching

• Build shared understanding of PX standards across Product and Engineering

4. AI-Assisted Product Experience Patterns

• Define PX patterns for AI-assisted workflows: contextual automation, predictive actions, smart suggestions, and user guidance

• Establish principles around usability, trust, and explainability

5. Lead and Develop the Team

• Manage and mentor Design team and UX Research

• Partner with Head of Product Design (who owns design craft and system)

• Build a culture of quality, iteration, and continuous improvement

6. Collaborate Cross-Functionally

• Work closely with Product, Engineering, Marketing, and PLG (product-led growth)

• Contribute to roadmap prioritisation where Product Experience changes impact delivery

• Champion evidence-based design using research and data

How You’ll Operate

This role works in two modes:

• Programme Leadership: Work with the Head of Design to bring strategic direction to current and future product experiences. Work with Product teams for delivery

• Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles. Quality gate across all programmes

What We’re Looking For

Must-Have

• Led at least one full product experience or UX redesign in a SaaS environment

• Experience with complex B2B or workflow-based products

• Proven ability to lead and grow high-performing UX/design teams

• Strong balance of strategic thinking and hands-on execution

• Solid grounding in UX research and applying insights to product decisions

• Pragmatic collaborator across Design, Product, Engineering, and Marketing.

Nice-to-Have

• Experience in product-led growth environments

• Familiarity with FinTech, accounting, or approval workflows

• Exposure to international SaaS scaling

• Experience with AI-assisted UX

What Success Looks Like

Within 12 months:

• Product Experience across web and mobile feels consistent, intuitive, and modern

• Complex workflows are significantly simpler and more guided

• Product Experience standards are embedded across all product teams

• The redesign is delivering measurable improvements

• The UX team is operating at a high and consistent level

This Role Is Not For You If

• You prefer hands-on UI design over strategic leadership

• You want to focus only on design craft rather than product-wide experience strategy

• You’re not comfortable driving alignment across multiple teams

What we offer

• Growing international business with 10,000+ subscribers

• Regular performance-based compensation reviews

• 26 days paid time off

• 1 additional day off for your Birthday

• Remote office assistance