Head of Programmes

About LMP Group
The LMP Group is made up of 3 separate companies but with a collective mission to inspire ambition. LMP provides opportunities and supports social change across the UK. The focus is on education and social impact; working together to bring about positive and sustainable development.
The companies include Let Me Play Ltd. which trades as LMP Education, Inspire ATA Ltd. and LMP Action C.I.C. The various departments within these 3 companies serve schools, businesses and individuals across the UK through apprenticeships, traineeships, employability programmes, adult education, alternative education, enrichment and holiday camp programmes. Let Me Play was established in 2004 and employs over 180 people across the UK.
We are extremely proud of the awards and recognition we have received within the industry. We are driven to always deliver the best skills training and development for learners and organisations. We have recently been awarded Best Companies 2 Star 'Outstanding to work for' award for 2022. We were rated; Top 100 mid-sized companies to work for in the UK; Top 50 mid-sized companies to work for in London and Top 3 Education & Training providers in the UK.

Job Purpose
Our company is searching for an experienced, reliable, and task-oriented Head of Programmes to lead LMP Action, CIC. LMP Action is part of LMP Group, one of three companies working together to make a sustainable difference in the UK
LMP Group focuses on education, training, and social impact; working together to bring about positive, sustainable change. The various divisions of LMP service; schools, businesses and individuals across the UK through, Holiday Camps, Alternative Education, Employability Support, Traineeships, AEB and Apprenticeships.
Together, we are a team of industry leaders who know the power of encouragement and positive influence and advocate for education opportunities and healthy lifestyles for the people we work with. Our ever-ambitious team has driven the expansion of our programmes.
This role will be to lead the various departments within LMP Action CIC, and liaise across group to deliver the strategy and support growth. This newly created role will work closely with the Directors and will be responsible for the efficient functioning of our long-standing contracts and to create synergy across the group companies.
The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced environment.

Responsibilities
Management of all service areas within LMP Action.
Manage and monitor the finances to ensure that all contracts are delivered to budget, and the contribution is in line with organisational requirements
Responsible for ensuring that all deliverables and contract targets are achieved, and revenue is obtained in line with contract profiles
Work with external stakeholders and other delivery partners to deliver contract requirements and maintain excellent customer relationships with funding bodies for the contracts being managed.
Be accountable for end-to-end delivery of learner journey, customer satisfaction, learner progression, compliance, and quality requirements and working in conjunction with the respective departments
To develop strategic relationships with other relevant organisations/ stakeholders to develop and expand its range of contracts (within defined focus areas), products, and services to ensure the corporate health of the organisation and to drive efficient and respected service delivery.
To work with others in the Education divisions to support various contracts.
Ensure all programmes are high quality with outstanding outcomes delivered through a cost-efficient delivery model.
Instrumental in developing innovative delivery models and implementing operational procedures for successful contract delivery.
Working with colleagues to ensure that the Curriculum offered meets the needs of the learners and schools.
Manage team performance with reviews in team meetings. Through informal and formal mechanisms, ensure the performance management of staff, mentoring and supporting new and existing staff to ensure that wellbeing and performance are maximised, and staff are supported to be the best, producing a high-quality customer experience.
Manage underperformance in line with company guidance, ensuring action plans are developed, implemented, and actioned as needed, encouraging, and enabling personal development.
Contribute constructively to the development of our service delivery, suggesting and making improvements continually to enhance productivity, the customer service experience and the quality of our claims and customer outcomes.
Manage the compliance of all delivery that meets contract, regulatory and budgetary standards, and targets.
Project management and problem-solving with impeccable multi-tasking abilities
Provide and write tender content.
Internal and external documents/reports for the programmes and industry partners.
Management and safeguarding

Additional Responsibilities
To undertake any further training as identified in the review procedures.
To understand, comply with and promote LMP Group Safeguarding Policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all. The Group can only ensure its dedication to the protection of vulnerable people with the full cooperation of its employees.
The Group has an Equal Opportunities Policy, and it is the responsibility of all staff to comply with this.
To maintain the confidentiality about clients, staff, and other business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.
To maintain awareness of risk and to take personal responsibility for ensuring that the group is not unnecessarily exposed to risk. To report any issues or concerns relating to risk and the effectiveness of risk management arrangements.
Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile. This may include supporting other programmes especially during our busy Summer period.
To act within the laws of England & Wales.
To meet all the requirements of regulatory bodies, in particular Ofsted.
To understand the statutory duties of the Prevent Duty.
To instil a culture of safeguarding best practice to ensure the safety, protection and wellbeing for all participants, customers, clients, partners, volunteers and staff.

Person Specification
E = Essential / D = Desirable

Experience
Thorough understanding of HAF, AP and UKSPF Funding (E)
Demonstrable operational experience of managing multiple delivery contracts across various delivery locations. (E)
Knowledge and understanding of appropriate quality and compliance frameworks (E)
Skilled in stakeholder, customer, and employer engagement liaison(E)
Knowledge of and experience within CSR
Experience of working with management boards and senior teams ( E)
Track record of ensuring contractual compliance and provide financial and performance (E)
Proven experience of funding to maximise funding opportunities and successful outcomes for learners and employers (E)
Demonstrable experience of people management including supporting, mentoring, and coaching and developing an individual (E)
Experience working in a fast-paced performance target driven environment (E)
Extensive experience of taking programmes successfully from concept to implementation ensuring they are able to be delivered from contract start with no delays (D)

Skills & Attributes
Excellent people management, communication, customer service skills (E)
Ability to analyse individual and team performance, identify remedial actions and work with colleagues and staff to implement improvements (E)
Good understanding of the support required to help people to progress (E)
Ability to work well as part of a team, with a flexible and innovative approach to work (E)
Judgment and Decision Making, Relationship and Stakeholder Management, Sales and Performance Management, Inspiring and Influencing, Problem Resolution, Support and Advice, Growth and Development, Approach to Quality, Professionalism, Integrity and Resilient (E)
Strong negotiation skills and the ability to drive performance and delivery. (E)
Excellent I.T skills (e.g., Advanced Word; Intermediate Excel). (D)
Strong financial skills including budgetary control and forecasting. (E)
Robust and logical questioning skills and ability to analyse information. (E)
Excellent verbal and written communication skills. (E)

Safeguarding
Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)
This post requires a Disclosure and Barring Service Check at an enhanced level (E)

What's in it for you? (Remuneration & Benefits)
28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
From day 1, free life insurance covering up to x4 your salary.
We'll both add money into your pension pot after 3 months.
Get 25% off online learning resources for year 1 to GCSE with EdPlace.
Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.

Safeguarding, Prevent & Equal Opportunities
The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.

C

onfidentiality
The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.

Pre-employment checks
Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.
The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

LMPINDEED!