Head of Property Management

Are you an experienced Property Manager ready to take the next step in your career?

Our client, a highly respected and forward-thinking estate agency, is looking for a Head of Property Management to lead their team in the Stoke-on-Trent area.

This is a fantastic opportunity for someone with a minimum of 3 years’ experience in property management and a solid understanding of current residential lettings legislation. If you're passionate about delivering outstanding service, driving team performance, and ensuring full compliance, this could be the perfect role for you.

Working hours:

• 5 days per week
• Full time

What's on offer:

• Up to £39,000 basic
• OTE up to £49,000
• Company car or car allowance
• Ongoing training & support
• Career progression
• Full funding and support for relevant industry qualifications

Head of Property Management requirements:

• Minimum of 3 years of Property Management experience is essential (Must be recent)
• ARLA qualified desirable
• Highly organised and has a positive work ethic
• Ability to work well under pressure
• Strong knowledge of current residential lettings legislation
• Organise and manage your time and workload
• Computer literate
• Strong and effective verbal, written, and interpersonal communication skills
• Upbeat personality and strong work ethic

As Head of Property Management, your role will involve:

• Conducting property inspections and overseeing all check-in and check-out procedures, including full inventory reports
• Coordinating with contractors to manage maintenance and repair issues
• Negotiating tenancy renewals and extensions
• Handling deposit returns in line with regulations
• Managing rental arrears and resolving disputes
• Processing eviction requests where necessary
• Building and maintaining strong relationships with landlords and tenants
• Managing a team of property managers
• Monitoring and supporting team performance through regular one-to-ones
• Ensuring the business remains risk-averse and fully compliant with all relevant regulations