Head of Retail & Travel Operations

Location: Yorkshire, Office base with flexibility

Head of Retail & Travel Operations

About the Role:

An exciting opportunity has become available for a talented and experienced General Manager to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel.

You will be responsible for managing day-to-day operations across retail sales, administration, marketing, and a rapidly expanding homeworking division. This role combines strategic leadership with hands-on business development and offers significant autonomy to shape the future of the business.

Head of Retail & Travel Operations Key Responsibilities:

• Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets
• Develop and execute marketing strategies across digital and traditional platforms
• Oversee website management and content for multiple travel brands
• Expand and support a national network of homeworkers, including recruitment, onboarding, and training
• Manage key financial functions including budgeting, invoicing, and commission payments
• Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel
• Collaborate with stakeholders and suppliers to drive commercial performance

Head of Retail & Travel Operations Skills and Experience:

• Strong experience in retail travel management, or call centre, or homeworking environments
• Proven leadership skills with the ability to inspire and develop teams
• Commercially driven with a strong track record in achieving sales and growth targets
• Excellent understanding of leisure travel products and customer expectations
• Confident managing financial operations and performance reporting
• Creative thinker with experience in marketing, digital engagement, and customer acquisition

Head of Retail & Travel Operations Additional Info:

• Competitive salary package dependant on experience
• Performance-related bonus
• Travel industry perks and holiday concessions
• Office based in Yorkshire with flexibility
• The opportunity to shape and grow an already successful business