Head of Retail IT - Energy

In this key role you will be responsible for driving strategy, technology-enabled project delivery, small enhancements, and application support Salesforce application support for the SmartestEnergy Ltd Commercial, Industrial and generation energy retail IT estate.   

How will I spend my time in this role?

• Actively contribute to the global IT & Change leadership team as a core member;


• Coach, mentor and develop staff to assist them in being the best IT professional that they can be;


• Direct a team of IT professionals, manage their work and performance, motivating them to provide their best work, assess their performances, and hire more resources into the team as the team size changes;


• Build strong relationships to become a trusted advisor and business partner to key stakeholders;


• Undertake IT demand management for the UK energy retail IT estate, and act as principal manager for the portfolio of technology change;


• Support the process of jointly building the business case for change with commercial colleagues, and in conjunction with Head of Architecture ensure that the solutions are fit for purpose for delivering the desired commercial outcome;


• Drive delivery of a portfolio of projects, ensuring commercial outcomes are achieved within the agreed time, cost and quality constraints whilst being compliant with the company’s agreed enterprise architecture blueprint;


• Ensure a cost effective and sustainable Salesforce application support model is in place for the UK energy retail IT landscape, and performance against agreed service level agreements is measured and reported;


• Act as the principal domain expert for energy retail technology and keep track of latest industry developments and innovations.

What skills/experience do I need to be successful?

Significant experience developing technology strategy and systems design in an energy retail environment covering sales, customer operations, industry interface and back-office process;

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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