Head of Sensitivity Review Service

Role Purpose - Lead the creation, development and service delivery of the paper and digital sensitivity review services, redaction services and microfiche digitisation services, to the high standards demanded by customers.

- Lead and inspire the business strategy and planning for the Digital Sensitivity Review Service and the relationship with the critical 3rd party collaboration partner
- Lead proactive SRS business development and delivery of the business plan to meet client requirements of quality, time, cost and governance
- Foster a culture of strong customer service, role modelling expectations through deep understanding of customer need, quality delivery and responsiveness
- Lead on SRS requirements for Technical and Technology, software and service management
- Develop strategies to ensure optimal levels of capacity and capability to meet client need, ensuring that service quality and cost are appropriately balanced
- Manage customer and other stakeholder relationships; maintaining existing relationships and developing new customers for the new digital services
- Continually assess programme management performance and challenge the teams to drive improvements in value for money
- Responsible for overall service delivery including people, technology and processes
- Formulate and deliver the annual Business Plan for the Service
- Ensure a Workforce Plan for Business as usual service delivery and new customer take-on is in place and implemented
- Budget and P&L manager for the Service, including revenue generation of £3.0 p.a. for paper services and the current £9M for digital services (anticipated to double)
- Lead the Sensitivity Review team. Direct line management of 3 employees and circa 65 subordinate staff - with further increases predicted.

Essential Skills and experience include:
- Experience of being the strategic lead for managing service delivery or an operational function in a complex and governance led environment
- Experience of creating and delivering business plans
- Experience of creating new services
- Experience of financial management
- Experience of people management
- Experience in a leadership role
- Exposure to AI capability
- Effective customer stakeholder/engagement skills

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.