Head of Service & Growth

Company : Confidential

Job Description - Head of Service & Growth

Head of Service & Growth – SaaS Business ?? Glasgow (Hybrid Working) | ?? £80,000 + Benefits

Cactus Search are Looking to lead a team, drive meaningful growth, and shape the future of customer experience—all while working with a forward-thinking SaaS company that’s going places? Good news: we’ve got just the role.

We’re on the hunt for a dynamic, people-focused, commercially-minded Head of Service & Growth to join an ambitious SaaS business based in Glasgow. This isn’t just another leadership role — it’s a chance to build something special, make an impact, and to really add value.

What You’ll Be Doing (AKA Your Superpowers in Action):

Leading a passionate and growing Customer Success and Service team — your crew for delivering exceptional client experiences.
Creating service delivery strategies that scale with the business (and actually work).
Collaborating with Sales, Marketing, and Product to drive adoption, retention, and expansion across the customer base.
Using data, insight, and a dash of intuition to improve the customer journey and spot commercial opportunities.
Becoming the voice of the customer and bringing that voice into everything we do — loudly and clearly.

About You (And What You Bring to the Table):

You’re not just great with people — you’re exceptional. Your communication and interpersonal skills let you connect with everyone from the CEO to the tech team (and yes, even the “I-don’t-like-change” clients).
You’ve got experience in consultative, solution-based selling and know how to dig into client needs to deliver value-based, tailored solutions that actually solve problems.
Commercially savvy — you can align growth initiatives with company goals, spot opportunities, and deliver results that matter.
Ideally, you know your way around contact centre tech, SaaS, or customer experience solutions. If you’ve ever explained a customer journey map using a coffee metaphor, we want to talk.
Thrive in fast-paced environments? Check. Able to stay calm, agile, and positive under pressure? Double check.
You bring a solutions-focused mindset, a love for teamwork, and a passion for turning “good” into “outstanding.”

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Head of Service & Growth

Job Description - Head of Service & Growth

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