Head of Service Delivery National Programmes

Victim Support Scotland – Empowering People Affected by Crime. 

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. 

Who We Are

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is The Role

As a member of the Corporate Leadership Team, reporting directly to the Director of Service Delivery, your primary role is to oversee national services and programmes across Scotland and provide strategic support to service delivery. However, you will also work closely with Heads of Service supporting localities, working together to provide a holistic, integrated support to our service users and supporting all Service Delivery staff and volunteers as part of #OneVSS team approach. You will be responsible for ensuring, within your areas of responsibility, that VSS’s strategic objectives are being implemented and will have a key role in developing future strategies and business planning to ensure that the needs of victims and witnesses are being met.

What You’ll Need to be Successful

We are looking for an experienced and transformational leader. Someone who will relish the opportunity to shape the delivery of the VSS vision and strategic priorities. You will be working alongside colleagues and partner agencies to deliver for victims and witnesses and have a relevant post-graduate professional qualification and/or experience in relation to research and designing service pathways.  An innovative thinker with strong communication skills and experience of partnership working.  Evidence of Continuing Professional Development is essential.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Location: Glasgow or Edinburgh

Salary band: £47,266 - £62,420. Salary on appointment will normally be at the lower salary point, with progression subject to  review - in line with VSS progression arrangements.  A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Further details of this role are available in the job description - Head of Service Delivery - National Programmes

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 42 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits. This includes dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Please note - This post will be subject to a PVG check.  

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past. To apply, please submit a current CV with a covering letter, detailing why you are suitable and how you meet the relevant criteria. 

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting [email protected]. 

Closing date: 24 June 2025

Interviews will be held: 30 June 2025 in Edinburgh office