Head of Standards & Service - Soho Farmhouse

The Role… 

The Head of Standards & Service is responsible for defining, embedding and maintaining exceptional service standards across the Club. Acting as the guardian of the brand, this role ensures every member and guest receives a consistently outstanding experience by developing operational leaders, coaching teams and driving operational excellence

What's in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• Every House Membership


• 50% off Food & Drink, 7 days a week


• Staff Room Rate; Any Bedroom, Any House, $100 a night


• Private Health and Dental Care


• Life Assurance


• Day off on your birthday


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

Service Excellence

• Own and continually evolve the Club's service standards.


• Ensure consistent delivery of luxury hospitality across all member-facing areas.


• Conduct regular operational and service audits.


• Drive continuous improvement in member experience.

Operational Standards

• Develop and implement Standard Operating Procedures.


• Ensure consistency in presentation, grooming and operational execution.


• Monitor quality assurance and compliance.

Leadership Development

• Coach Club Managers and Restaurant Managers.


• Develop leadership capability within operational teams.


• Identify training needs and implement development programmes.


• Build a culture of accountability and service excellence.

Member Experience

• Monitor guest feedback, mystery diner results and service trends.


• Lead service recovery initiatives.


• Drive improvements in member satisfaction.

Cross Functional Working

• Partner with the Assistant General Manager and department leaders to embed standards throughout the business.


• Support operational change initiatives.

What we are looking for...

• Minimum of 2+ years’ experience in similar capacity


• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure


• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests


• Must be able to demonstrate competency as outlined in the training schedule and Club School


• Must be able to work flexible shifts and schedules, including weekends and holidays as needed


• Ability to take direction, work in a team environment and autonomously