ABOUT THE ROLE

Reporting to the Registrar/Dean, the
Head of Student Support will provide strategic and operational leadership
across the full range of non -academic student services at LAAT. This is a
senior, wide -ranging role encompassing student admissions and enrolment,
administration and records, IT and digital access, learning support, wellbeing,
student finance, careers and employability, and outreach and partnerships.

The post holder will be the
institution's expert on Student Loan Company (SLC) processes and student
finance, while simultaneously overseeing the entire student journey from first
enquiry through to graduation and progression. This is a unique opportunity to
build and lead a truly integrated Student Support function at a
forward -thinking applied technology college.

WHAT YOU WILL DO

Student Services Leadership

•        Lead and manage all
non -academic student support services within a cohesive, student -centred
function.

•        Oversee the full student
lifecycle from enquiry, admissions, and enrolment through to completion and
progression.

•        Set clear service standards,
escalation pathways, and quality benchmarks across all student -facing teams.

Student Finance & SLC

•        Act as the institution's
expert on Student Loan Company (SLC) processes, policies, and funding
eligibility.

•        Provide expert guidance to
students on SLC applications, documentation, and resolving payment issues.

•        Serve as the primary liaison
between LAAT and the SLC, managing outstanding cases and monitoring funding
status.

•        Deliver workshops and
guidance sessions on student finance and ensure compliance with data protection
requirements.

Admissions, Enrolment & Administration

•        Oversee admissions,
enrolment, and registration processes in line with partner university and
institutional policies.

•        Ensure accurate student data
capture, records management, and compliance with regulatory requirements.

Student Wellbeing, Learning Support & Digital Access

•        Oversee wellbeing, welfare,
and pastoral care systems, acting as a point of escalation for student welfare
concerns.

•        Coordinate inclusive learning
support, reasonable adjustments, and access to Disabled Students' Allowance
(DSA).

•        Ensure students have reliable
access to digital systems including the VLE, email, and assessment platforms.

Careers, Employability & Outreach

•        Establish and lead a Careers
and Employability service, including workshops, employer events, and career
planning.

•        Drive outreach and
partnership activities to support widening participation and institutional
growth.

Compliance & Governance

•        Ensure student services
operate in line with Office for Students (OfS) conditions of registration.

•        Support complaints, appeals,
and conduct procedures, and contribute to institutional monitoring and
reporting.

Requirements

Essential

•        Bachelor's degree with 3–5
years' experience in student services or a related role within HE or FE
offering HE courses.

•        Demonstrable experience
managing student -facing services or operational teams.

•        Sound knowledge of Student Loan Company processes, student finance applications, and funding eligibility.

•        Understanding of the student
lifecycle, inclusive education practices, and data protection requirements.

•        Excellent organisational,
communication, and interpersonal skills.

•        Ability to handle sensitive
and complex student cases professionally and with empathy.

Desirable

•        Experience in a private
higher education provider or franchised partnership environment.

•        Familiarity with Office for
Students (OfS) regulatory expectations.

•        Experience supporting
outreach, employer engagement, or widening participation activities.

Benefits

WHY JOIN LAAT?

•        A genuinely strategic and
varied leadership role with real scope to shape student services.

•        A collaborative, ambitious,
and growing institution committed to applied learning and student success.

•        Supportive senior leadership
team and a culture that values both professionalism and wellbeing.

•        Opportunities for continued
professional development and career progression.