Head of Supply Chain and Logistics

Our Role

The Director of Supply Chain & Logistics (DoSC&L) is responsible for leading all functions within the supply chain to ensure a cost-effective, timely, and safe flow of stock from suppliers to our customers worldwide, across direct, retail, wholesale and B2B channels. The DoSC&L will collaborate across the wider business (including merchandising, digital, finance, People team) to ensure SC&L function performs and meets business needs. Overall, the role involves managing day-to-day operations, supplier relationships, continuous improvement initiatives, and strategic planning while demonstrating strong leadership and communication skills. Ability and proven experience in managing a 3PL is key to this role.

This role is based in our London Head Office but time will be divided as required with both the London and Northampton Offices

What you’ll be doing

Day-to-Day Management Responsibilities:

• Oversee the end-to-end daily operations, ensuring smooth execution, aligning with the trading plan


• Develop and manage operational plans for inbound and dispatch customer channels.


• Monitor and manage each contract to meet agreed Key Performance Indicators (KPIs), focusing on cost, service, and speed.


• Coordinate and facilitate communication and collaboration with head office departments to ensure alignment and efficiency to trading plan requirements


• Deliver annual service KPIs and financial budget for SC (circa. £22 million) across DC


• operations, direct carriers, freight, transport and consumables


• Hold overall contractual responsibility for all third-party relationships within the supply chain, build and maintain strong working relationships with all providers, including freight, transport & carrier management including import, exports, customs and duty


• Oversee TWC packaging management, working to continuously drive enhancements in sustainability along with cost reductions.


• Implement big data analysis and process enhancements to continuously improve supply chain efficiency, ensuring optimal product placement and timely delivery.


• Achieve industry-leading service KPIs, collaborating with Digital, Retail, and Customer teams to enhance customer experience across all channels.


• Establish robust operational plans for the supply chain, incorporating contingencies to address potential challenges


• Lead the tender process for all supply chain contracts, ensuring fair and balanced evaluations based on a balanced scorecard of financial, commercial, technical, and sustainable credentials.


• Stay informed about competitive activities in fulfilment, considering their impact on TWC's supply chain strategy, such as same-day delivery or fulfilment from store initiatives.

Strategy

• Own the design and delivery of the supply chain strategy, identifying capacity, process and equipment constraints and identifying solutions for the next 5 years and beyond


• Optimize Supply Chain from factory to DC – working with B&M and all sales channels and agreed partners to maximise the efficiencies of consolidation, freight costs and speed of availability.


• To compile long-term capacity plans to support the business plan growth


• Sets the programme to drive continuous improvement in all areas of the operation


• Selects and builds positive working relationships with key service partners, to provide service in line with the customer promise and costs within an agreed framework.


• Takes full control of the Operations P&L, including capex proposals and requisitions


• Review the current strategy and develop the business case for future road map

What skills & experience you’ll need

• Extensive experience in a Director of Supply Chain & Logistics role, demonstrating leadership in supply chain operations.


• Specifically:-
  
  
  
  • Extensive experience of managing a 3PL from an in-house position
  
  
  • Experience within a similar sized 200 mill plus business ideally within Retail and Lifestyle
  
  
  • Proficient in warehouse management, including business processes, WMS, and efficiency management through KPIs in an outsourced environment.
  
  
  • Expertise in freight procurement across air, road, and sea, with the ability to track global prices and ensure freight forwarding price efficiency.
  
  
  • Experience managing domestic and international carriers, ensuring service delivery aligns with cost and service expectations. Familiarity with carrier software such as Sorted or Metapack.
  
  
  • Demonstrated leadership in customer service delivery and development.
  
  
  • Proficient in contract management, including contract structure, review processes, KPI management, and reporting.
  
  
  • Experience managing tenders across end-to-end Supply Chain & Logistics (SV&L).
  
  
  • Proven ability to deliver or contribute significantly to strategic changes within a supply chain and logistics context.
  
  
  • Strong critical thinking and problem-solving skills.
  
  
  • Excellent interpersonal and communication skills.
  
  
  • Customer-oriented and collaborative team player.
  
  
  • In-depth knowledge and a strong network to continuously develop best practices, drive cost improvements, and enhance service delivery.
  
  
  
  

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount


• Holiday – 25 days rising to 28 with length of service


• Holiday Buy – an opportunity to buy up to an additional 5 days holiday (pro-rata contract duration)


• 30% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)


• Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle


• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing


• Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)


• Continued Development - Inclusion on our Leadership Development Programme


• Continued Development – We offer structured support from our own in-house Learning and Development Hub


• Private Healthcare with additional Babylon Digital Healthcare


• Pension Scheme


• Life Assurance

Additional Benefits

• Fruit basket daily


• Tea and coffee provided


• Hybrid working - option to work from home on Mondays and Fridays


• Flexi working approach – office working hours 9-5.30 pm, finish at 5pm on a Friday. Core hours 10-4pm to support ad hoc flexible days as agreed by Manager.


• Social - Christmas party/social events throughout the year


• Seasonal Sample Sales


• Volunteer Day - with a charity of your choice


• Great Location - Close to transport links - overground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do