Head of Systems Operations

Head of Systems Operations in Hereford (HR1) | IO Associates Search Search These jobs were popular with other job seekers Head of Technology Sport Wales Cardiff (CF11) £61127 - £67035 per annum 1 week ago Infrastructure Manager, Financial Services Sanderson Recruitment Bristol (BS1), BS1 £75000 - £80000 per annum 3 weeks ago Release Manager Hays Cardiff, South Glamorgan, CF10 5BT Competitive salary DOE + benefits 1 week ago Head of Service Operations - Lift Servicing & Maintenance (Provinces) Recruitment Revolution Bath, Somerset, BA1 Competitive Salary Plus Benefits 1 week ago Incident and Problem Manager Reed Technology Newport (NP1) £60000 - £62256 per annum 1 month ago Operations Manager - High Rise Reclad Project Howells Solutions Limited Bristol (BS1) £80000 - £95000 per annum + plus package 1 week ago Operations Manager Vectis Recruitment Limited Melksham (SN12) From £85,000 to £115,000 per annum plus benefits 5 days ago Commercial Operations Lead Manpower Bristol (BS1) £85000.00 - £125000 per annum 1 week ago Service Delivery Manager 100% IT Recruitment Ltd Cardiff (CF1) £46000.00 - £46500.00 per annum 3 weeks ago Operations Director XACT PLACEMENTS LIMITED Witney (OX28) 1 week ago Head of Technology Sport Wales Cardiff (CF11) £61127 - £67035 per annum 1 week ago Infrastructure Manager, Financial Services Sanderson Recruitment Bristol (BS1), BS1 £75000 - £80000 per annum 3 weeks ago Release Manager Hays Cardiff, South Glamorgan, CF10 5BT Competitive salary DOE + benefits 1 week ago Head of Service Operations - Lift Servicing & Maintenance (Provinces) Recruitment Revolution Bath, Somerset, BA1 Competitive Salary Plus Benefits 1 week ago Incident and Problem Manager Reed Technology Newport (NP1) £60000 - £62256 per annum 1 month ago Operations Manager - High Rise Reclad Project Howells Solutions Limited Bristol (BS1) £80000 - £95000 per annum + plus package 1 week ago Operations Manager Vectis Recruitment Limited Melksham (SN12) From £85,000 to £115,000 per annum plus benefits 5 days ago Commercial Operations Lead Manpower Bristol (BS1) £85000.00 - £125000 per annum 1 week ago Service Delivery Manager 100% IT Recruitment Ltd Cardiff (CF1) £46000.00 - £46500.00 per annum 3 weeks ago Operations Director XACT PLACEMENTS LIMITED Witney (OX28) 1 week ago Head of Systems Operations IO Associates Hereford (HR1) Permanent Published: 23 hours ago £60000 - £75000 per annum Head of Systems Operations IO Associates Head of System Operations Location: Hereford (5 days on-site) Function: Defence Reports to: Head of Engineering - MUST HOLD ACTIVE SC CLEARANCE TO BE CONSIDERED About Us We are a specialist technology organisation trusted to build, secure, and maintain highly resilient communications infrastructure for some of the UK's most critical services, spanning Government, Defence, Healthcare, Enterprise, and Data Centre environments. Our culture is defined by four core values: Security that sets us apart, Experience and empathy over ego, Teamwork at all times, and Trust built on always delivering. The Role We are looking for a Head of System Operations to take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department Set clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services transitioning from Engineering into live support Drive problem management and root cause reduction across the estate Own capacity planning across people, platforms, and service demand Oversee asset lifecycle management and service sustainability Lead and provide direction during major incidents and critical service events Act as the senior operational escalation point for the Operations team Report operational performance, service risks, and improvement priorities to senior leadership Ensure all operational activity aligns with security, compliance, and regulatory requirements Skills & Experience Required Strong experience leading IT Operations, Infrastructure, or Service Delivery functions Proven track record managing technical teams and building operational capability Solid understanding of networking, firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong organisational and prioritisation skills in fast-paced environments Tools & Methodologies Strong working knowledge of ITIL-based service management Experience with ITSM and ticketing platforms Familiarity with monitoring, alerting, and reporting tooling Proficiency in Microsoft 365 Education & Qualifications Degree level or equivalent desirable but not essential ITIL Practitioner or equivalent experience strongly desirable Leadership or management training desirable Relevant technical certifications beneficial Similar Head Of Systems Operations Jobs Popular with Other Job Seekers Head of Technology Sport Wales Cardiff (CF11) £61127 - £67035 per annum 1 week ago Infrastructure Manager, Financial Services Sanderson Recruitment Bristol (BS1), BS1 £75000 - £80000 per annum 3 weeks ago Release Manager Hays Cardiff, South Glamorgan, CF10 5BT Competitive salary DOE + benefits 1 week ago Head of Service Operations - Lift Servicing & Maintenance (Provinces) Recruitment Revolution Bath, Somerset, BA1 Competitive Salary Plus Benefits 1 week ago Incident and Problem Manager Reed Technology Newport (NP1) £60000 - £62256 per annum 1 month ago Operations Manager - High Rise Reclad Project Howells Solutions Limited Bristol (BS1) £80000 - £95000 per annum + plus package 1 week ago Operations Manager Vectis Recruitment Limited Melksham (SN12) From £85,000 to £115,000 per annum plus benefits 5 days ago Commercial Operations Lead Manpower Bristol (BS1) £85000.00 - £125000 per annum 1 week ago Service Delivery Manager 100% IT Recruitment Ltd Cardiff (CF1) £46000.00 - £46500.00 per annum 3 weeks ago Operations Director XACT PLACEMENTS LIMITED Witney (OX28) 1 week ago Head Of Operations jobs Head Of Operations jobs in Hereford IT jobs IT jobs in Hereford Infrastructure jobs Infrastructure jobs in Hereford Jobs in Hereford Operations Manager jobs Operations Coordinator jobs Head Of Service jobs Chief Officer jobs Head Of Business jobs Operations Executive jobs Head Of Technical jobs Operations Assistant Manager jobs Head Of Maintenance jobs Operational Manager jobs Chief Operating Officer jobs Head Of Hr jobs Chief Of Staff jobs Head Of Department jobs Operations Director jobs Director Of Operations jobs Get hired. 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