Head of Tenancy Management

Job Title: Head of Tenancy Management

Location: Crowthorne House, Wokingham

Brand: LRG

Salary: up to £38,000 OTE

Hours: Monday to Friday 8:30am to 5:30pm

About LRG:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities:

The individual would manage a team of tenancy managers. Work with the Tenancy managers to ensure that team are working to the optimum and hitting KPIs and objectives. Facilitating communication between departments to enhance the customer journey and improve non managed retention. To ensure that compliance is met daily. The individual would have at least 2 years in a Property related role, have management experience and be ARLA qualified.

Key Responsibilities:

• To arrange and conduct daily ‘huddle’ meetings and discuss daily priorities and overview of previous days achievements.
• You'll be expected to ensure your team provide excellent levels of both telephone and written communication. To ensure this you will monitor the call reports daily and have relevant conversations with individuals.
• Ensure the team are actioning the end of tenancy process, for our non managed clients, assist with compliance where applicable and be a consistent contact point for our clients.
• Ensure that the team are conducting regular ‘well being’ calls to the landlords at 3 monthly intervals and that these are worth while and correct topics and questions are covered
• Working with the team to ensure that all works are completed inline with the process timeframe and to assist when required.
• Working with the team to ensure that all mandatory compliance / legislation is in place on all properties where applicable, if this has not occurred to ensure that company process has been followed. Spot audits to be conducted weekly
• To have ‘regular’ calls with director / operations manager to discusses lost units and churn. To attend with the team manager the lettings meetings and give overview of the team and the results for the period.
• To conduct monthly 1-1s with the team and ensure that forms are completed and follow up notes actioned.
• To discuss and monitor monthly objectives of the team and feed back to team manager on a monthly basis
• Work with the training coordinator to set up new starters training plan, ensuring that weekly catch up meetings are scheduled for the first 3 months
• To effectively deal with any non official complaints swiftly and arrange with the training coordinator any coaching or development with the individual. Follow up notes and action plan must be completed and copy provided to the team manager
• To work with the branch network to understand the reason for any lost units and work to improve retention across the rent collection portfolio.

What are we looking for:

• You’ll need excellent communication and team management skills
• You’ll need to be able to manage workload and have the ability to prioritise
• Ability to work as part of a large team
• 3 years practical experience in property management and leadership / management or a similar role.
• Have received a Pass grade in ARLA/Propertymark Level 3 qualification in Lettings and Property Management

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and Commission structure
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.