Head of Unsecured Lending and Payments Technology

Head of Unsecured Lending & Payments Technology

We are seeking a dynamic technology leader to head our Unsecured Lending & Payments Technology division. Serving 14.8 million customers across HSBC UK, first direct, M&S Bank, and HSBC Innovation Banking, you’ll drive the strategic, technical, and operational leadership of multiple lending technology platforms and manage key third-party vendor relationships.

This director-level position shapes and executes the technology strategy for Unsecured Lending and Payments, leading transformation and customer-focused innovation. As a member of the UK Technology senior leadership team, the role influences at ExCo level, ensuring technology underpins HSBC’s business growth and market leadership. 

Key Responsibilities:

• Own and deliver the technology roadmap, ensuring alignment with business priorities.


• Lead a team of c.280 FTE, fostering a high-performance, inclusive culture.


• Champion modern engineering practices (Agile, DevOps, CI/CD, automation).


• Oversee multi-million-pound budgets and ensure robust risk and compliance management.


• Partner with senior stakeholders to deliver innovative, customer-centric digital products.

About You:

• Proven technology leadership, adept at driving strategic change within complex, matrixed organizations. 


• Deep expertise in DevOps and software engineering, with hands-on experience leading teams and driving transformation using agile at-scale methods and DevOps tools. 


• Strong commercial acumen and operational management skills.


• Exceptional stakeholder management and communication abilities.


• Solid understanding of Retail Banking Account & Savings product offerings. 

Location: London or Sheffield

Shape the future of lending and payments technology at HSBC UK. Apply now to join our senior leadership team and make a real impact.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500