Head Receptionist

A fantastic opportunity has arisen for an experienced Head Receptionist to join our client, a prestigious hotel in central Windsor. Reporting into the Deputy General Manager, the successful candidate will have previous experience in using Opera, as well as managing a team and will be responsible for providing exemplary customer service at all times.

Salary up to £31k per annum depending on experience

Working 5 days out of 7

40 hours per week (shift pattern) shifts are typically 7am - 3:30pm or 2:15pm - 10:45pm (*middle shifts may be required)

Key responsibilities:

• Overseeing a team of 1 assistant head receptionist, 3 receptionists and 3 reception porters
• To ensure that operating standards are upheld at all times
• Effectively monitor the arrivals' list, identifying VIPs and regular guests and ensure correct allocation of room type
• Liaise with Duty Manager to ensure relevant departments are aware of VIPs and any special requests
• Ensure that the correct guest details are obtained on check-in and updated on Opera
• Monitor any extra departures, stay on's and room moves and advise team accordingly
• Maintain confidentiality of information at all times
• Maintain a safe & secure working environment

Key skills:

• Ensuring a best-in-class customer service is delivered at all times
• Proven experience in managing a reception team
• Proficiency in using Opera
• Knowledge of relevant security, fire, health & safety, food safety legislation and procedures

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.