Health Club Assistant

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth.

With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.

We are looking to recruit a Health Club Assistant to join the team at our Elevation Health Club within the Old Thorns Hotel & Resort.

Main Responsibilities

• To greet guests and members in a polite and friendly manner
• To deliver the highest standards of customer service at all times
• To assist on the reception desk
• To perform pool tests and hourly checks
• To ensure all queries relating to health club are dealt with in a professional manner
• To assist in the membership recruitment process
• To undertake shift procedures in the correct manner
• To maintain a thorough working knowledge of the company booking/IT system
• To assist with ensuring the Health Club is well presented at all times, that high standards of cleanliness are maintained and undertake routine tasks as needed

Knowledge, Skills & Experience Required:

• Possess good communication skills and have a friendly and professional manner
• Be able to deliver a high standard of customer service
• Be able to work early and late shifts, and over the weekend
• Be able to work under pressure
• An interest in the Health and Fitness industry is advantageous

Old Thorns Company Benefits

• Countryside setting
• A large variety of Learning & Development opportunities (including apprenticeships and courses)
• Free meals on duty
• Free on-site parking
• Long Service Awards & Long Service Holiday Entitlement
• Employee Recognition Programmes
• 28 days paid holiday entitlement
• Refer a Friend Bonus Scheme (£100)
• Discounts across all Food & Beverage outlets
• Discounted access to our on-site gym and pool
• Discounts on Spa Treatments and Products
• Discount on Golf Retail Products in the Proshop
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)