Health Club Treatment Technician - White City House, West London

The Role… 

At Soho House, a Health Club Treatment Technician is the face of the recovery and wellbeing area, providing a warm welcome, exceptional service, and continuous support to ensure members and guests enjoy a safe, clean, and restorative environment across all treatment and recovery experiences.

What's in it for you?

• Weekly Pay


• 10% treatment commission


• Team meal whilst on shift prepared by our chefs


• Soho Friends Membership


• 50% Team discount on Food & Drink, 7 days a week


• Staff Room Rates


• Health Cash Plan (option to up to 2 additional dependents)


• Dental Plan (option to add up to 2 additional dependents)


• Birthday Day Off after 1 years' continuous service


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Welcome every member by name and guest with open arms and in a hospitable manner.  


• Ensure all treatment and recovery sessions are delivered safely, following operating procedures, time limits, contraindications, and hygiene standards.


• Provide safe and correct guidance on the use of recovery and wellbeing equipment, including
  
  
  
  • Hyperbaric chamber
  
  
  • Cryotherapy    
  
  
  • Photobiomodulation bed (PBM)     
  
  
  • Compression boots
  
  
  
  

• Encourage a positive, inclusive, and respectful workout atmosphere 


• In real time, ensure any member-related concerns, adverse reactions, or equipment issues are addressed promptly, documented, and escalated to the management team where necessary.


• Ensure all recovery and wellbeing areas are clean, sanitised, organised, and fully operational always — including equipment cleaning cycles, towel restocking, and pod/chamber resets between uses.


• Assist with booking and scheduling of recovery treatments, managing session flow, and providing clear information about services, benefits, and contraindications. 


• Uphold discretion and professionalism, especially when serving VIPs and PWKs.


• Assist with booking appointments, classes, or providing information about fitness services and facilities 

What we are looking for...

A successful Health Club Treatment Technician for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Minimum of 2+ years’ experience in similar capacity


• L3 Beauty/ Massage Therapist or Personal Trainer Qualification required


• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure


• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests


• Must be able to demonstrate competency as outlined in the training schedule and Club School


• Must be able to work flexible shifts and schedules, including weekends and holidays as needed


• Ability to take direction, work in a team environment and autonomously