Help Desk Administrator

Help Desk Administrator

Central London | Full-time | Office-based | 8:00am–5:00pm | 40 hours per week

Be the person who keeps everything moving.

Are you an organised, confident administrator who enjoys being at the heart of a busy operation?

We’re looking for a Help Desk Administrator to join a fast-paced team in Central London. This is a key coordination role where you’ll be the first point of contact for incoming requests, keeping jobs moving, people informed and the day-to-day operation running smoothly.

If you’re naturally organised, confident communicating with people and take pride in keeping on top of the details, this could be a great opportunity to take the next step in your career.

What you’ll be doing

You’ll play a central role in coordinating requests, supporting the wider team and ensuring everything is tracked through to completion.

Your responsibilities will include:

* Providing administration support to the wider management and maintenance team

* Scheduling reactive call-outs across multiple contracts, coordinating engineers and subcontractors

* Logging, allocating and tracking jobs from initial request through to completion

* Chasing updates on outstanding jobs and keeping clients informed

* Monitoring and managing a shared inbox, ensuring emails are actioned and filed appropriately

* Maintaining accurate records, spreadsheets and work-in-progress information

* Raising purchase orders and invoices and completing relevant documentation

* Creating and maintaining asset registers using a CAFM system

* Booking and coordinating contractor service visits with clients and contractors

* Assisting with the preparation and distribution of weekly engineer planners

* Supporting the team with general administration as required

What we’re looking for

We’re looking for someone who is highly organised, dependable and confident dealing with a variety of people.

You’ll ideally have:

* At least 2 years’ experience in a similar administrative/coordinator role

* Excellent literacy and numeracy skills

* Strong attention to detail and the ability to manage multiple priorities

* A confident and assertive communication style

* Excellent organisational and time-management skills

* Good working knowledge of Excel, Word, Outlook, PowerPoint and the Internet

* Experience using CAFM software would be beneficial

* Previous experience in a maintenance/facilities environment would be advantageous

Most importantly, you’ll be someone who takes ownership, communicates clearly and enjoys making sure things get done.

What’s on offer?

Alongside a varied and important role, you’ll have access to a range of benefits, including:

* 25 days’ annual leave plus bank holidays

* Life Assurance

* People’s Pension Scheme

* Cycle to Work Scheme

* Access to a Mental Health First Aider

* Employee Assistance Programme

* Occupational Health Support

* Professional Development opportunities

* Refer a Friend Scheme

* Discretionary Bonus

The opportunity

This is more than an administration position. You’ll be at the centre of a busy team, coordinating people, information and jobs while building valuable experience in a professional working environment.

If you’re ready for a role where your organisation skills, communication and ability to keep things moving will genuinely make a difference, we’d love to hear from you.

Right to Work: Applicants must have the right to work in the UK

Apply today with your CV
Only candidates based in UK and eligible to work in UK are allowed