Help Desk Manager

Our blue chip client is recruiting a help desk lead responsible for managing and supporting service desk processes such as Service request management, knowledge management, IT asset management, incident management and problem management for various sites in the UK.

You will be able to demonstrate effective communication with business stakeholders, and experience of managing 3rd party suppliers. Duties will include Service Desk Management, Interfacing with Business Stakeholders, Support Coordination, Service Desk Operations KPI’s, Problem Resolution and Documentation.

This role is ideal for someone who can play a lead role whilst be happy to roll up their sleeves and provide 2nd line support in Microsoft Windows, Microsoft 365, Exchange, SharePoint and basic network terminology and functions.

You need experience with Active Directory, basic desktop/laptop computer hardware and peripherals and a familiarity with ITIL Service Management best practices. A starting salary of up to £40,000 plus bonus and benefits are available for the right candidate. This role will see the candidate in our clients’ offices in Camberley at least 4 days per week. With occasional remote working.