Help Desk Manager

IT Helpdesk Manager – Lead a High-Performing IT Support Team
Location: Staffordshire (Office-based with occasional travel)
Type: Full-time
Salary: £45,000 - £55,000 + Excellent Benefits

Ready to Lead, Inspire, and Drive IT Excellence?

Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level.

Why Join Us?

• Be part of a One Team culture with minimal hierarchy and maximum support.
• Work in state-of-the-art offices with a friendly, forward-thinking team.
• Access to ongoing training, tech roundtables, and exciting projects.
• Enjoy a great work-life balance and a comprehensive benefits package, including:
  • Birthday gift vouchers
  • Healthcare, dental & eyecare
  • Life assurance & pension
  • Retail discounts & travel schemes
  • Share incentive plan

What You’ll Be Doing:

Team Leadership & Development

• Inspire, mentor, and lead a collaborative IT support team.
• Conduct regular performance reviews and craft personalised development plans.
• Organise impactful training sessions to sharpen both tech and soft skills.
• Deliver insightful reports on helpdesk performance and initiatives.

ITIL Process Management

• Champion ITIL best practices across the helpdesk.
• Monitor KPIs and drive continuous service improvements.
• Ensure compliance and foster a culture of process excellence.

Technical Expertise

• Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure).
• Troubleshoot complex issues and lead the integration of new technologies.

Customer Service Excellence

• Be the voice of outstanding customer service.
• Build strong stakeholder relationships and use feedback to enhance service delivery.

What We’re Looking For

• Proven experience managing an IT helpdesk or support team.
• Strong grasp of ITIL principles (certification a big plus).
• Deep technical knowledge of Microsoft technologies.
• Exceptional leadership, communication, and problem-solving skills.
• Cool under pressure and a master of juggling priorities.

Ready to Make an Impact?
If you're a proactive leader with a passion for IT and people, we want to hear from you. Apply now and help shape the future of IT support in a company that values innovation, collaboration, and excellence.

Apply Now!
This role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role.

Start your journey today. Apply now or find us online:

• Web: McCarthy Recruitment
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The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.