Help desk Operative

Help desk Operative in Durrington On Sea, Worthing (BN12), BN13 3NX | Guidant Global My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. 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Based on resume.pdf Poor fit Strong fit Here are some jobs that are a better fit for you Rate these recommendations Strong Fit Blinds and Curtains Installer Hillarys Blinds PO5 £50,000+ earnings p/a 2 weeks ago See why Helpdesk Operative Location: Southern Water Fixed Sussex 40129424, BN13 3NX Job Type: Full-Time About the Role We are seeking a proactive and customer-focused Helpdesk Operative to join a busy Facilities Management team supporting a major utilities contract. This is an excellent opportunity for an organised professional who thrives in a fast-paced environment and enjoys delivering outstanding customer service while coordinating maintenance activities. As the first point of contact for clients and stakeholders, you will be responsible for accurately logging reactive maintenance requests, managing work orders, monitoring service levels, and ensuring tasks are allocated correctly and efficiently. Key Responsibilities Receive and process maintenance requests via phone, email, and helpdesk systems. Log all reactive and planned maintenance requests accurately within the CAFM system. Ensure correct prioritisation and allocation of tasks in line with contractual SLAs. Coordinate with schedulers, engineers, and subcontractors to ensure timely completion of works. Raise purchase orders for ad-hoc maintenance requirements where necessary. Maintain accurate records, including job details, locations, photographs, and supporting documentation. Respond professionally to customer queries and provide regular updates on job progress. Monitor helpdesk inboxes and ensure all requests are actioned within agreed timescales. Build and maintain strong relationships with internal teams, clients, and suppliers. Support continuous improvement initiatives and contribute to operational excellence. About You To be successful in this role, you will have: Previous experience within a Helpdesk, Service Desk, Facilities Management, or Maintenance Coordination environment. Experience using CAFM systems such as Planon, Maximo, Concept, TRIRIGA, Concerto , or similar. Strong administrative and organisational skills with excellent attention to detail. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and customer service skills. Good working knowledge of Microsoft Office, particularly Excel and Outlook. Experience working to Service Level Agreements (SLAs). A positive, flexible, and proactive approach to work. Desirable Experience Facilities Management or Property Services background. Experience coordinating engineers, contractors, or maintenance teams. Purchase Order processing experience. Knowledge of reactive and planned maintenance processes. If you have experience within Facilities Management, Helpdesk Operations, Service Desk Coordination, or Maintenance Administration and are looking for your next challenge, we'd love to hear from you. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy. Apply Guidant Global HR Services, Recruitment & Selection Similar Help Desk Operative Jobs Popular with Other Job Seekers Resident Liaison Officer Fortus Recruitment Brighton (BN1), BN1 2TB £30k - 32k per year + package 2 weeks ago Patient Advisor OPTICAL EXPRESS (WESTFIELD) LIMITED Brighton From £26,499 to £26,500 per annum 1 week ago Trainee Recruitment Consultant Streamline Search Limited Chichester (PO18), PO18 £24000 - £24500 per annum 2 weeks ago Resident Liaison Officer Fortus Recruitment Brighton (BN1), BN1 2TB £30k - 32k per year + package 2 weeks ago Sales Advisor - No Experience Required Blackwater Recruitment Ltd Broadwater, Worthing (BN14), BN11 4SR £25000 - £30000 Per Annum OTE 2 weeks ago Offender Release Victim Champion Victim Support Shoreham-By-Sea, West Sussex, BN43 5EG Up to £27752 per annum 3 hours ago NEW Entry Level Sales Associate - Immediate Start Blackwater Recruitment Ltd Cliftonville, Hove (BN3), BN3 3RX £25000 - £30000 Per Annum OTE 5 days ago Sales Associate - Entry Level Blackwater Recruitment Ltd Brighton (BN1), BN1 £25000 - £30000 Per Annum OTE 1 month ago Retail Assistant Virgin Media O2 Worthing (BN11) £13.45 per hour 1 month ago Customer Service Representative First Home Improvement Brighton (BN1) From £18,000 to £25,000 per annum 3 weeks ago Help Desk Operative jobs Help Desk Operative jobs in Worthing, West Sussex IT jobs IT jobs in Worthing, West Sussex Support jobs Support jobs in Worthing, West Sussex Jobs in Worthing, West Sussex Service Desk Analyst jobs Help Desk Analyst jobs IT Helpdesk jobs Senior Service Desk Analyst jobs Remote Support Engineer jobs Helpdesk Advisor jobs Help Desk Manager jobs Helpdesk Specialist jobs Help Desk jobs Service Desk jobs IT Service Desk jobs Services Technician jobs Helpdesk It jobs Support Engineer jobs Helpdesk Engineer jobs Technical Support Consultant jobs Get hired. 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