Help Desk Scheduler

Helpdesk Scheduler
Location: Manchester
Salary: £25,000 – £28,000
Hours: Monday to Friday, 8:00 am – 4:30 pm

YourConstruction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.

Key Responsibilities:

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  Schedule and coordinate engineers for planned and reactive maintenance jobs

  
  


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  Act as the first point of contact for incoming calls and emails from clients

  
  


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  Log and update service requests accurately in the system

  
  


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  Monitor job progress and ensure completion within agreed SLAs

  
  


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  Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery

  
  


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  Assist with general administrative tasks as required

  
  

What We’re Looking For:

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  Excellent organisational and communication skills

  
  


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  Strong attention to detail and ability to prioritise workload

  
  


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  Confident using IT systems and databases (experience with CAFM systems is a bonus)

  
  


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  A positive, team-oriented attitude and willingness to learn

  
  

What’s on Offer:

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  Competitive salary of £24,500 – £26,000

  
  


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  Full training and ongoing development

  
  


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  Clear progression opportunities within a growing business

  
  


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  A supportive and vibrant working environment

  
  

Please note: This is an office-based role. Applicants must be able to reliably commute to the Manchester office.