JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Advanced Technical Support
  Provide Tier II support for complex technical issues. Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems efficiently across global users.
• End-User Setup & Support
  Configure and deploy user workstations and peripherals (printers, docking stations, monitors, headsets, etc.), ensuring standardization and readiness.
• Hardware & Software Management
  Maintain and validate hardware functionality. Install, configure, and support enterprise-standard applications in alignment with CPM specifications.
• User Account Administration
  Image devices and provision user environments. Manage accounts in Active Directory and Office 365 following established CPM processes and controls.
• Security & Compliance
  Enforce IT security standards and data privacy requirements. Support license tracking and ensure systems remain compliant with corporate policies.
• Advanced Troubleshooting
  Perform root cause analysis and resolve escalated issues, including hardware replacement, driver conflicts, and system failures.
• Documentation & User Enablement
  Develop and maintain clear documentation for processes, policies, and user guidance. Provide training and support for new systems and tools.
• Project & Global Support Work
  Participate in and lead initiatives impacting multiple sites, including acquisitions and site assessments. Coordinate with local leadership while maintaining corporate alignment.

• Bachelor’s degree in computer science, computer engineering, or related field preferred
• Equivalent experience, including technical training, will be considered in place of formal education

• Computer hardware and peripherals
• Operating systems and enterprise software
• Networking fundamentals  

• Reliability & Accountability
  Consistently delivers on commitments, follows through on tickets and projects, and can be trusted to operate independently in a global environment without constant oversight.
• Ownership Mindset
  Takes full responsibility for issues from intake through resolution, regardless of geography or business unit.
• Responsiveness
  Maintains timely communication, prioritization, and follow-up across multiple regions and time zones.

WORKING CONDITIONS

• Approximately 95% of time spent in the office environment.
•  Office environment conditions are normal for an office environment.
• Approximately 5% spent at other office business locations.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.