Helpdesk Admin - 12 Month Contract

Helpdesk Administrator - November start

Location: Morley, Leeds
Salary: £29,000 per annum
Contract: 12 Month Fixed-Term Contract (Maternity Cover)
Hours: Monday to Friday, 40 hours per week

About the Role

Our client is looking to recruit a highly organised and proactive Helpdesk Administrator to join their busy team in Morley on a 12-month fixed-term contract to cover maternity leave.

This is a fast-paced and reactive role where no two days are the same. You'll be at the heart of the operation, ensuring maintenance and service requests are handled efficiently from initial enquiry through to completion. The successful candidate will enjoy working in a dynamic environment, juggling multiple priorities while delivering exceptional levels of customer service and administration support.

Key Responsibilities

Receiving and logging incoming maintenance and service requests
Allocating jobs to engineers and subcontractors
Updating and maintaining the CAFM system accurately
Managing the full lifecycle of jobs from start to completion
Ordering parts and materials as required
Monitoring shared inboxes and responding to enquiries
Answering and managing incoming telephone calls
Liaising with engineers, suppliers and customers to provide updates
Chasing outstanding information and ensuring jobs progress efficiently
Ensuring all records, documentation and system updates are maintained accurately

About You

To be successful in this role, you will have:

Previous experience within a fast-paced, proactive administrative or coordinator role
Excellent organisational skills and the ability to manage multiple priorities
Strong communication skills, both written and verbal
The ability to thrive in a reactive environment and work under pressure
Strong attention to detail and problem-solving skills

Desirable

Previous experience within Facilities Management, Maintenance, Engineering Support or a Helpdesk environment
Experience using a CAFM systemIf you're an experienced administrator who enjoys working in a busy environment and taking ownership of tasks from start to finish, we'd love to hear from you. Apply today to be considered for this exciting opportunity.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Only candidates based in UK and eligible to work in UK are allowed