Helpdesk Admin

The Helpdesk Admin role in the engineering sector requires exceptional organisational skills to manage administrative tasks and provide effective support for the business. Based in Ashford, this permanent position is ideal for someone looking to work in a hybrid environment with a focus on business support duties.

Client Details

The company operates within the engineering industry and provides specialised products and services. As a growing business there is plenty of room for personnel growth alongside the excellent on site training provided

Description

• Manage incoming calls and emails, ensuring timely and accurate responses.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Maintain and update records, ensuring data accuracy and compliance.
• Assist in the preparation of reports, presentations, and correspondence.
• Provide administrative support to various departments as needed.
• Monitor and address helpdesk queries, escalating issues where necessary.
• Liaise with internal teams and external stakeholders to support operations.
• Perform general office duties such as filing, photocopying, and ordering supplies.

Profile

A successful Helpdesk Admin should have:

• Proven experience in helpdesk admin or secretarial roles within the engineering industry.
• Strong organisational and multitasking abilities.
• Proficiency with office software, including word processing, spreadsheets, and email.
• Excellent communication skills, both written and verbal.
• Ability to work both independently and collaboratively.
• A detail-oriented approach to handling tasks and queries.

Job Offer

• Hybrid working options to support work-life balance.
• A permanent position in a growing, organisation.
• Opportunities to develop skills in business support.
• A collaborative and supportive workplace culture.