Helpdesk Administrator

Job Title: Helpdesk Administrator
Location: London, UK
Salary: £30,000 – £32,000 per annum
Job Type: Full-Time, Permanent
Industry: Facilities Management

Build Recruitment are currently represening a Facilities Management company delivering integrated solutions across commercial and residential properties throughout London. The team is passionate about service excellence and efficiency, and we are now seeking a proactive and organised Helpdesk Administrator to join their central operations team.

The Role:

As a Helpdesk Administrator, you will be the first point of contact for our clients and field-based teams. You will manage work orders, coordinate engineers, and ensure that service levels are met efficiently and professionally.

Key Responsibilities:

• Respond to client queries via phone and email in a timely manner

• Log and manage reactive and planned maintenance requests

• Assign and dispatch engineers and subcontractors based on job requirements

• Track and update job progress on internal CAFM systems

• Liaise with clients and ensure they are kept informed throughout the process

• Assist with generating reports and compliance documentation

• Maintain accurate records and ensure database integrity

Requirements:

• Previous experience in a helpdesk or facilities administration role (ideally within FM or property services)

• Excellent communication and customer service skills

• Strong IT skills, including experience with CAFM systems (e.g., Concept, Planon, or similar)

• Ability to multitask and work under pressure in a fast-paced environment

• A proactive and solutions-focused attitude

Benefits:

• Competitive salary: £30,000 – £32,000 PA

• 25 days annual leave + bank holidays

• Pension scheme

• Career development and training opportunities

• Friendly and collaborative office environment in central London

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.