Helpdesk Administrator

?? Helpdesk Hero Wanted! ??
Are you highly organised and have great communication skills? Love solving problems and want to work in a down to earth and supportive team? Then we want you on our team!

We're a tight-knit, family-run company where no two days are the same. We're on the hunt for a Helpdesk Assistant who's got the people skills, the patience, and the passion to keep our clients smiling and our systems running smoothly.

If you're ready to level up your career in a place where your ideas matter then don't hesitate and apply now. ?

Key Responsibilities:

As a Helpdesk Assistant, you will play a vital role in ensuring smooth operations by:

• Answering Phones: Be the friendly voice that greets clients and assists with their inquiries.
• Logging Faults: Document and track issues to ensure timely resolution.
• Assigning Engineers: Coordinate with technicians to allocate the right resources for each job.
• Daily Work Schedules: Send out organised schedules to ensure engineers are well-prepared for their tasks.
• Client Communication: Provide clients with timely updates, including ETAs for job attendance.
• Job Pricing and Quotations: Prepare pricing for job sheets and create quotations based on engineers' recommendations.
• Purchase Orders: Communicate with clients to obtain necessary purchase orders promptly.

Scheduling & Reporting:

• Monthly Applications: Prepare and submit applications for payments for each client.
• Client Portals: Upload essential documents and schedules to client portals, ensuring everything is up-to-date.

Administrative Duties:

• Training Coordination: Assist in arranging and updating all staff training records.
• Stationery Orders & Meeting Prep: Manage office supplies and prepare refreshments for internal meetings.
• Email Monitoring: Keep an eye on sales and information email accounts, directing queries to the right team members.

What We're Looking For:

• Enthusiastic Attitude: A positive, can-do approach to tackling challenges.
• Strong Communication Skills: Ability to engage effectively with clients and team members.
• organisational Skills: Excellent multitasking capabilities to manage various tasks efficiently.
• Attention to Detail: A focus on accuracy in all documentation and reporting.
• Team Player: Collaborative spirit to support your colleagues and contribute to a positive work environment.

Ready to Make an Impact?

If you are excited about this opportunity and meet the qualifications, we would love to hear from you! Please submit your application and join us in delivering outstanding service to our clients. Don't miss out on this chance to shine as a Helpdesk Assistant!

Apply Today!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.