Helpdesk Administrator

A thriving company are currently looking for a Helpdesk Administrator to join their team. The Helpdesk Administrator role involves acting as first point of call to clients, raining and issuing works and providing administrative support to the wider team.

• Salary: £27,000
• Office based
• 9am - 5.30pm

Helpdesk Administrator responsibilities:

• Provide reactive maintenance helpdesk service to clients across the UK
• Provide administrative support across a range of client facing tasks.
• Raise and issue out reactive calls received via email, telephone and fax
• Issue works and purchase orders to Engineers and sub-contractors
• Chase for relevant works updates and relay to clients accordingly
• Update internal and external client systems with relevant notes and job status updates
• Produce reports as and when required
• Manage own pool of brands
• Process contractor invoices

Helpdesk Administrator competencies

• Previous experience/exposure to the facilities maintenance industry
• Ability to work within a high pressure environment
• Proficient in the use of Microsoft packages (especially Word and Excel)

Apply today for an immediate interview!