Helpdesk Administrator

I am excited to be representing my client, a market leader in the construction industry, as they look to recruit a Helpdesk Administrator on a permanent basis.

Main Function of the Position:

As a Helpdesk Administrator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in their CRM system.

Job Details & Benefits

• Location: Bolton
• Type: Full-Time, Permanent
• Salary: £25,000 - £28,000 DOE
• Annual Leave: 28 Days inclusive of bank holidays
• Pension Scheme: 5% pension contribution to help secure your future
• Professional Development: Continuous opportunities for personal and career growth
• Modern Head Office: Join a vibrant and innovative workplace with a great team atmosphere
• Collaborative Team: A supportive environment that values communication, respect, and shared success
• Exciting Growth Potential: Be part of a growing company with a clear vision for the future

Principal Duties and Responsibilities

• Coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services.
• Ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates.
• Serve as the point of contact for clients, providing updates on project status, addressing concerns, and ensuring that all administrative documentation is accurate and up to date.
• Facilitate communication between the helpdesk team and other departments to ensure smooth operations.
• Prioritise incoming requests and address urgent matters promptly.
• Support the team with general administrative duties to meet deadlines and maintain efficient operations.

Person Specification

• Previous experience in a Helpdesk Administrative role within a busy construction or facilities management setting.
• Strong organisational skills and attention to detail.
• Experience with CRM systems (Big Change experience is advantageous but not essential).
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal, with a strong client management focus.
• Ability to work independently as well as part of a team.

If you are a motivated and highly organised individual looking to join a dynamic, growing team, apply now for immediate consideration!