Helpdesk Administrator

Helpdesk Administrator

Location: Waterton Training Centre, Waterton Industrial Estate, Bridgend
Pay Rate: £13.45 per hour
Contract: 6 Months (Temp to Perm Opportunity)
Hours: 40 hours per week
Start Date: 13th July 2026

We are currently recruiting for a Helpdesk Administrator to join our client VINCI Facilities

This is an excellent opportunity for an organised and customer-focused administrator looking to join a well-established facilities management team, with the potential to secure a permanent position.

Key Responsibilities

* Providing first-line helpdesk support to internal and external customers.

* Logging, updating and tracking service requests accurately.

* Responding to customer enquiries via telephone and email.

* Allocating jobs and monitoring progress through to completion.

* Maintaining accurate records using internal systems.

* Producing reports and completing general administrative duties.

* Supporting the wider facilities management team as required.

Essential Skills & Experience

* Previous experience within a helpdesk, customer service or administrative role.

* Confident using Microsoft Office packages, including Outlook, Word and Excel.

* Strong IT skills and the ability to learn new systems quickly.

* Excellent communication skills with a professional telephone manner.

* Good organisational skills with the ability to prioritise workload.

* Ability to read and write English to a high standard.

* High school education or equivalent.

Desirable

* Ability to speak Welsh.

* Experience working within a facilities management or maintenance helpdesk environment.

What's on Offer?

* £13.45 per hour (PAYE).

* 40 hours per week.

* 6-month contract with the opportunity to become permanent.

* Supportive team environment.

* Opportunity to work on a high-profile Transport for Wales contract.

If you're a proactive administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you. Apply today with your up-to-date CV
Only candidates based in UK and eligible to work in UK are allowed