Helpdesk Administrator

Helpdesk Administrator

Location: West Malling, Kent
Salary: £28,000
Hours: Monday to Friday

About the Role

An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.

Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Duties & Responsibilities

* Log and manage reactive maintenance requests through the CAFM system

* Allocate jobs to engineers and subcontractors

* Monitor work orders to ensure service level agreements (SLAs) are achieved

* Liaise with clients, engineers, and suppliers to provide updates on outstanding works

* Raise purchase orders and process relevant documentation

* Maintain accurate records and update internal systems

* Support the wider operations team with administrative duties

* Produce reports and assist with general office administration

About You

* Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role

* Experience within the Facilities Management industry is highly desirable

* Excellent organisational skills with the ability to manage multiple tasks

* Strong communication skills and a professional telephone manner

* Confident using Microsoft Office and CAFM systems

* Able to work well under pressure in a fast-paced environment

* A positive, proactive attitude with excellent attention to detail

What's on Offer

* Salary paying £28,000

* Monday to Friday working hours

* Opportunity to join a growing and ambitious Facilities Management business

* Supportive team environment

* Ongoing training and career development

* Genuine opportunities for progression as the business continues to grow
Only candidates based in UK and eligible to work in UK are allowed