Helpdesk Administrator

Helpdesk Administrator - Join the Team at Syncro Fire & Security, Part of the Ranger Fire & Security Group

Location: St Helens, Haydock, WA11
Department: Service & Maintenance
Reporting To: Team Leader
Hours: Monday to Friday, 8:00am – 4:00pm
Contract: 6-Month Fixed-Term Contract
Salary: £25,000 per annum (pro rata)

About Us

At Syncro Fire & Security, we are passionate about protecting people, property, and businesses through industry-leading fire and security solutions. As part of the rapidly growing Ranger Fire & Security Group, we combine local expertise with the strength, resources, and opportunities of a national organisation whose mission is to deliver peace of mind through a technology-enabled one-stop platform for every fire and security requirement.

We pride ourselves on delivering exceptional service, building lasting customer relationships, and creating a workplace where our people can grow, develop, and succeed.

The Opportunity

We're looking for a proactive, organised, and customer-focused Helpdesk Administrator to join our Service & Maintenance team on a 6-month fixed-term contract.

This is an exciting opportunity to become a vital part of a growing business where no two days are the same. You will play a key role in supporting customers, engineers, and internal teams, helping to ensure that maintenance visits, reactive repairs, compliance documentation, and customer communications are delivered efficiently and professionally.

Whether you're looking to develop your administration career or bring your existing customer service and helpdesk experience into a thriving industry, this role offers the opportunity to make an immediate impact within a supportive and fast-paced environment.

Benefits

In return, we offer:

Competitive salary of £25,000 per annum (pro rata)
Private Healthcare
Life Insurance
Company pension scheme
25 days annual leave plus bank holidays (pro rata)
Ongoing training and development opportunities
Valuable experience within a leading Fire & Security Group
Employee wellbeing support
Friendly and supportive team environment
Potential future opportunities within the wider Ranger Fire & Security Group

Please note: This position is offered on a 6-month fixed-term contract basis, with an anticipated start date as soon as possible.

As an equal opportunities’ employer, RangerFS is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Ranger
Only candidates based in UK and eligible to work in UK are allowed