Helpdesk Administrator FTC

Job Title: Helpdesk Operator (Crown Estate Contract)

Purpose of Job

To provide a high standard of administrative and helpdesk support to the Crown Estate contract, ensuring accurate logging, processing, and resolution of all maintenance requests and enquiries, while supporting engineers, sub-contractors, and the client.

Key Responsibilities

• First point of contact for client and internal teams on the Helpdesk.


• Log and allocate reactive tasks and PPMs via the Vantify CAFM System.


• Raise purchase orders and call-outs for sub-contractors.


• Maintain accurate records in Vantify, including uploading service sheets and documentation.


• Process task sheets, engineer holidays/sickness, and manage engineer logs.


• Produce and distribute daily, weekly, and monthly reports.


• Maintain site files, sub-contractor records, and logbook systems.


• Monitor and update WIP (Work in Progress) status.


• Provide general administration: answering calls/emails, booking rooms, filing, minute-taking.


• Respond promptly and professionally to all queries and follow up to resolution.

Accountabilities

• Reporting to the onsite Performance Manager.


• Working closely with the Performance Manager.


• This post carries no direct budgetary responsibility.

Person Specification / Attributes Required Education

Required Skills & Experience:

• Good education standard (GCSE English & Maths essential).


• Strong IT skills (Word, Excel).


• Experience in a fast-paced office or helpdesk environment.


• Clear communicator with confident telephone manner.


• Methodical, organised, and customer-focused.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.