Helpdesk Administrator : Repairs and Maintenance

Our client is seeking a Helpdesk Administrator to complement their growing team. Specialising in responsive maintenance contracts they are looking for an individual who is confident to act as a first point of contact for all building and repair works.

If you enjoy a busy and varied role in a fast-paced environment that offers career progression and opportunity in a well-established company then this could be the position for you.

Key Responsibilities:

• To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
• Constantly monitor the job screens, and when a job requires you to act, take action
• Provide timely information to the client in terms of work in progress.
• To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
• To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.

Experience required:

• Strong experience of MS Office including Word and Excel with accurate typing skills
• Previous experience of working in a call centre/contact centre or helpdesk environment is essential
• Knowledge of construction or building trades would be a benefit
• Excellent communication skills
• Be able to work in a busy and priority changing environment
• Be able to work with contractors, trades, tenants and management

Working hours

• 8am – 5pm Monday to Friday (40 hours)

Company Benefits

• 31 days annual leave rising to 36 days with length of service (including bank holidays) offering a flexible scheme to buy or sell up to 5 days of annual leave per year.
• Company sick pay after probation
• Life Insurance
• Discounted Gym Membership
• Employee recognition scheme
• Childcare voucher scheme
• Length of Service Rewards
• Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
• Employee Assistance Programme to support all staff