Helpdesk Analyst

Key Responsibilities:

You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excelllence.

Job Requirements:

Strong troubleshooting and problem-solving skills
Excellent communication abilities
Ability to manage and prioritise multiple tasks
Familiarity with retail sector IT systems (an advantage)
Capability to work on a rotating shift schedule, including weekends
Only candidates based in UK and eligible to work in UK are allowed